Delivery Manager

Booker; Derby; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de livraison bien établie recherche un manager expérimenté pour diriger son département de livraison. Le candidat idéal aura une solide expérience en gestion de transport, des compétences en communication exceptionnelles et une capacité à motiver son équipe pour atteindre des objectifs de service client. Ce rôle est essentiel pour assurer des opérations efficaces et conformes aux normes légales.

Benefits

Carte de réduction Booker

Plan d'épargne retraite

Assurance vie

Programme d'assistance aux employés

Congés annuels complets

Qualifications

• Expérience préalable en livraisons/transport est essentielle.
• Compétences en gestion d'équipe et motivation.
• Approche pratique bénéfique.

Responsibilities

• Diriger l'équipe pour assurer un service client efficace et sûr.
• Gérer les coûts de livraison et atteindre les objectifs.
• Collaborer avec les équipes régionales pour identifier les opportunités.

Skills

Gestion des relations clients

Développement des talents

Compétences en communication

Planification et organisation

Education

CPC de gestion

Job description

What's in it for you

At Booker, we offer a great place to work and numerous benefits, including:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases for four days after every pay day, thirteen times a year, plus 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, along with other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank (terms apply).
• Free eye tests when spending £50 or more, with 30% off glasses, sunglasses, and contact lenses on the same spend.
• 50% off health checks at Tesco Pharmacy.
• Exclusive discounted rates for RAC breakdown cover.
• An discounts website with savings on everyday purchases and a cycle-to-work scheme.
• After 3 months, eligibility to join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching contributions up to 5%.
• Life Assurance coverage for death in service, up to three times your annual pay.
• Health and Wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP services for you and your family.
• A comprehensive holiday package.

About the role

Are you ready to work for a company that delivers? Planning your route to success?

We seek an experienced manager to lead our delivery department, ensuring efficient, safe operations within legal constraints, and providing excellent customer service. The role requires motivating, developing, and challenging your team to improve delivery operations. Experience in warehouse or transport management is essential, and the position is based at one of our delivery locations.

You will be responsible for

• Leading your team to ensure efficient, safe trading that meets customer service standards.
• Managing delivery costs and customer charges to meet targets.
• Identifying efficiency improvements and setting challenging payroll cost targets.
• Understanding the local market to provide the best service and ensure customer satisfaction.
• Managing your team to meet customer service needs, engaging with customers, and using feedback for improvement.
• Collaborating with regional teams to identify opportunities and develop or enhance ways of working.

You will need

• Previous experience in deliveries/transport is essential, along with management CPC and warehouse management experience.
• Strong customer relationship skills and ability to develop new ideas.
• Talent development and team motivation skills to foster a customer-focused culture.
• Excellent communication skills and stakeholder influence.
• Effective planning and organization skills.
• A hands-on approach is beneficial.