Delivery Lead

Creatio; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Creatio in London is seeking a Delivery Lead to oversee client engagements and internal implementations within the Delivery Assurance portfolio. You will apply your expert-level knowledge of the Creatio platform to ensure solutions are technically sound and aligned with client needs.

In this role, you will manage risks, dependencies, and governance across multiple projects, mentor teams, and engage with client executives to provide transparent portfolio reporting.

Qualifications

• Proven experience in program/portfolio management across multiple projects.
• Ability to conduct high-level solution estimations and guide teams in applying best practices.
• Strong client-facing and stakeholder management skills, including communication at CxO level.
• Structured thinking, flexibility, and strong result orientation.
• Fluent English (required); additional languages are an advantage.

Responsibilities

• Serve as product knowledge carrier within the Delivery Assurance portfolio.
• Advise clients and partners on optimal solution approaches and platform capabilities.
• Promote Creatio best practices to ensure delivery consistency.
• Oversee multiple client engagements and internal implementation projects.
• Monitor risks and dependencies; ensure alignment with standards and commitments.
• Conduct portfolio reviews to validate outcomes and go-live readiness.
• Engage with client executives; provide governance and transparency.
• Collaborate with Delivery Assurance Architects on technical and functional validation.
• Capture lessons learned and mentor teams and partners.

Skills

Portfolio management

Stakeholder management

Client-facing

CxO communication

Solution estimation

Job description

Creatio is an AI CRM and workflow platform where people and AI agents work together – with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We're Looking For:

The Delivery Lead ensures successful execution of client engagements and internal implementation projects under Delivery Assurance contracts. This role combines portfolio management and delivery governance with deep product expertise, ensuring that all projects are executed with consistency, transparency, and maximum business value. As trusted advisors, Portfolio Project Managers leverage their expert-level knowledge of the Creatio platform to validate approaches, guide best practices, and ensure every delivered solution is both technically sound and aligned with client needs. The role is based in London, the UK.

Responsibilities:

• Product Expertise: Serve as a product knowledge carrier within the Delivery Assurance portfolio, demonstrating expert-level understanding of the Creatio platform and its ecosystem.
• Proactively advise clients and partners on optimal solution approaches, configurations, and platform capabilities.
• Ensure delivery consistency by promoting Creatio best practices across all projects.
• Project Portfolio Management: Oversee multiple client engagements and internal implementation projects within the Delivery Assurance portfolio.
• Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments.
• Delivery Governance & Assurance: Enforce delivery standards, methodologies, and reporting frameworks across the portfolio.
• Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go‑live.
• Client & Partner Engagement: Act as the key contact for client executives under Delivery Assurance contracts.
• Provide portfolio-level visibility and transparency to stakeholders through governance meetings and reporting.
• Risk & Solution Oversight: Work in close collaboration with Delivery Assurance Architects to validate both technical and functional aspects of solutions.
• Identify risks across the portfolio and drive mitigation strategies.
• Knowledge & Best Practices: Capture lessons learned, ensure their integration into the Center of Delivery Excellence framework, and mentor team members and partners.

Requirements:

• Proven experience in program/portfolio management across multiple projects.
• Ability to conduct high-level solution estimations and guide teams in applying best practices.
• Strong client-facing and stakeholder management skills, including communication at CxO level.
• Structured thinking, flexibility, and strong result orientation.
• Fluent English (required); additional languages are an advantage.

What to expect from us:

Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.

Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.

Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.

Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.

Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.