Delivery Driver Trainer & Operations Coach

AO.com; Potters Bar; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme (5%)

Healthcare cashback

Enhanced parental leave

Charity days

Job summary

AO.com is seeking a proactive Driver Trainer to oversee daily delivery and installation runs at the Cranbourne depot and surrounding area. The role ensures on‑time customer deliveries, roadworthy vehicles, and compliant operations under direction of the Depot Manager.

The position is a 12-month FTC, 40 hours per week with flexible start/finish times, based at Potters Bar. You will support drivers and collaborate with Quality and People teams to uphold service standards.

Qualifications

• Strong understanding of transport legislation and logistics operations.
• Ability to build positive relationships under pressure and maintain professionalism.
• Confident decision‑making skills when the Depot Manager is unavailable.
• Quick problem‑solving ability and adaptability to changing situations.
• Excellent verbal and written communication skills.
• Competent in Microsoft Office, particularly Excel.

Responsibilities

• Prepare and oversee daily delivery and installation runs to ensure timely dispatch.
• Monitor operations throughout the day, resolving issues promptly to maintain service standards.
• Check all vehicles leaving the depot for security, legality, and compliance with transport legislation.
• Complete daily in-house reports for the Depot Manager.
• Support and guide drivers, handling queries professionally and efficiently.
• Conduct alcohol testing when required and ensure compliance with company policies.
• Manage transhipping and reloads to keep operations flowing smoothly.
• Debrief vehicles returning from delivery and installation runs, addressing any issues or damages.

Skills

Transport legislation

Relationship building under pressure

Decision making

Problem solving

Verbal and written communication

Tools

Excel

Microsoft Office

Job description

AO.com is seeking a proactive Driver Trainer to oversee daily delivery and installation runs at the Cranbourne depot and surrounding area. The role ensures on‑time customer deliveries, roadworthy vehicles, and compliant operations under direction of the Depot Manager.

The position is a 12-month FTC, 40 hours per week with flexible start/finish times, based at Potters Bar. You will support drivers and collaborate with Quality and People teams to uphold service standards.