Delivery Driver / Customer Service Assistant

HSL Chairs; Bathgate; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Health cash plan

Discounts on shopping & gym membership

Brilliant colleague discount

Job summary

HSL in Bathgate is seeking a Delivery Driver/Customer Service Assistant to join our team. You will drive Comfort Specialists to appointments, support demonstrations, and help keep vans and showroom in premium condition.

This is a customer-facing role requiring a full UK driving licence, a professional presentation, and a readiness to learn. DBS check will be completed, and you may help in-store with general tasks to ensure a welcoming experience.

Qualifications

• A full, clean UK driving licence is required.
• Professional at all times whilst representing our premium brand.

Responsibilities

• Drive Comfort Specialists to appointments and assist with demonstrations.
• Keep vans and showroom clean, tidy and reflective of the premium brand.
• Assist in-store with general upkeep and customer service.
• DBS check will be completed for this customer-facing role.

Skills

Full UK driving licence

Customer service

Job description

Salary: £12.80

Hours: 35 hours- Monday to Friday- No Weekends

Location: Bathgate

Are you someone who takes pride in delivering excellent service and enjoys making a real difference to people's lives? Do you enjoy being out and about, meeting new people, and helping them find comfort at home? If so, our Delivery Driver/Customer Service Assistant role might be just what you're looking for.

• Health cash plan - cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days' holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Lovely surprise & delight events throughout the year

What does a day in the role of a driver look like?

This is not your typical driving role. As a Delivery Driver/Customer Service Assistant, you'll work closely with one of our expert Comfort Specialists, driving them to and from customer appointments, supporting with demonstrations and ensuring that our vans and showroom are always safe, tidy and reflective of our premium brand. When not on appointments, you'll help in-store with general upkeep and customer service, becoming a key part of a small, supportive team.

Please note: This is a customer-facing role and will require the successful completion of a DBS check.

A few things you'll need:

• A full, clean UK driving licence
• To be professional at all times whilst representing our premium brand, driving our comfort specialists to appointments safely and in line with the Highway Code
• To take pride in the cleanliness of the van and to complete vehicle checks maintaining roadworthiness
• To offer a friendly face to customers and assist colleagues with day-to-day tasks when supporting in the showroom (as required), including light maintenance tasks helping to keep the space welcoming and premium
• To undertake regular training to ensure the wellbeing of customers, colleagues and yourself, following health and safety guidelines
• A great eye for detail and a willingness to go the extra mile
• A good local area knowledge and an awareness of potential traffic issues or roadworks
• The ability to safely load, unload, lift and carry heavy items such as demonstration chairs
• High standards to manage the van stock levels and report any maintenance needs

The kind of person we love working with:

• Has a friendly, warm and customer-focused approach.
• A passion for people and helping others
• Flexibility to work occasional weekends when required.
• While previous experience is a plus, it's your enthusiasm, positive attitude, and eagerness to learn that truly matter to us

A little more about us:

At HSL, we don't just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we've been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.

At HSL, we're building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.