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Cromwell Group (Holdings) Ltd is seeking a Customer Envoy to join our nationwide team. You will deliver parcels and handle returns within your area, loading and operating a delivery vehicle while visiting new customers and growing spend with existing clients.
You'll support warehouse tasks as needed and collaborate with the Sales team to pursue opportunities, all while maintaining strong customer relationships and providing excellent service in a fast-paced environment.
No matter where you are in your career - or where you want to be - we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
We are looking for a Customer Envoy. Our Envoys are the face of our business as they travel around their area delivering products whilst maintaining customer relationships. We have 41 branch locations across the UK, as well as across Europe and Asia, which help our customers by ensuring we deliver over 98% of orders next day. And our vending solutions provide customers with access to our products on-site and at a moment's notice.
Our dedicated team of Customer Envoys and Warehouse People work hard to ensure our operations run smoothly from Monday to Friday, 52 weeks a year - helping us put our customers front and centre in everything we do.
We're looking for someone who has the passion and drive to succeed as an individual while having a proactive attitude with good problem-solving skills. You should enjoy talking to customers and building relationships as well as working as one team and supporting other branch locations within your region as required.
A driving license is required for this role.
Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We're all individuals, yet we're very much one united team. We treat everyone fairly - regardless of gender, sexual orientation, background, age or disability - and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it's about creating a culture where everyone is respected, empowered and able to realise their full potential.
We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.
We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.
We have a PSL and those on this will have access to our portal to accept CVs.