Delivery Centre Support Worker | Early Help Service | Rossendale

Lancashire County Council; Borough of Rossendale; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Local government pension

Flexible working

Up to 32 days annual leave

Discounts via benefits platform

Job summary

Lancashire County Council is seeking a Delivery Centre Support Worker for the Early Help Service – Education and Children's Services in Rossendale. You will be the first point of contact in neighbourhood centres, supporting bookings, service records, and delivering welcoming, supportive environments.

The role requires strong organisational and communication skills, ability to build relationships with families and colleagues, and flexibility to work outside core hours.

Qualifications

• Strong organisational and communication skills.
• Ability to build positive relationships with service users and colleagues.
• Confidence in using IT systems for bookings and record-keeping.
• Commitment to safeguarding, equality, and health and safety.
• Flexibility to work outside core hours when needed.

Responsibilities

• Act as the first point of contact for visitors to our neighbourhood centres.
• Support bookings, appointments, and service user records using IT systems.
• Assist with maintaining a safe and clean environment, including basic checks and displays.
• Provide information and signposting to families and service users.
• Occasionally support group sessions to ensure smooth delivery and appropriate supervision.

Skills

Organisational skills

Communication skills

Relationship building

IT systems familiarity

Safeguarding & safety

Flexibility

Job description

Delivery Centre Support Worker

Early Help Service – Education and Children's Services

Location: Rossendale

Salary: £25,185 – £25,989

Grade: 4

Do you love helping people feel welcomed, supported, and confident?

Are you organised, approachable, and passionate about working with families and communities?

Join our Family Hub teams across Lancashire and play a key role in creating safe, supportive spaces where children, young people, and families can thrive.

About Us…

Lancashire County Council is dedicated to making Lancashire the best place to live, work, visit, and prosper. Our Early Help Service provides vital support to children, young people, and families, helping them to stay safe, healthy, and achieve their full potential. We deliver services that make a real difference in local communities, and we’re looking for passionate individuals to join us.

About You…

Organised & Proactive - You’ll ensure our neighbourhood centres run smoothly, supporting families and staff with day-to-day operations.

Customer-Focused - You’ll provide a warm welcome, answer queries, and signpost visitors to the right services.

Safety & Standards - You’ll help maintain a safe, clean, and welcoming environment, ensuring health and safety standards are met.

What You’ll Do…

• Act as the first point of contact for visitors to our neighbourhood centres.
• Support bookings, appointments, and service user records using IT systems.
• Assist with maintaining a safe and clean environment, including basic checks and displays.
• Provide information and signposting to families and service users.
• Occasionally support group sessions to ensure smooth delivery and appropriate supervision.

Essential Skills & Experience

• Strong organisational and communication skills.
• Ability to build positive relationships with service users and colleagues.
• Confidence in using IT systems for bookings and record-keeping.
• Commitment to safeguarding, equality, and health and safety.
• Flexibility to work outside core hours when needed.

Why Join Us…

• Inclusivity - We welcome applications from all backgrounds and celebrate diversity.
• Benefits - Generous local government pension, flexible working, up to 32 days annual leave plus bank holidays, and access to discounts through our benefits platform.
• Development - We’ll support you with training and opportunities to grow your career.

For further information please contact: Rossendale: [e-mail]

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) . If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.