Delivery Account Lead

Futures For All; United Kingdom; Remote; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave plus bank/public

Birthday half-day off

Professional development fund £500 per

Additional annual leave option

Winter shutdown during holidays

Early finish before bank holidays

Volunteer days 22.2 hours/year

Home office setup support

Enhanced sick pay

Enhanced family-friendly leave

Employee Assistance Programme

Job summary

Futures For All is seeking a Programme Support role to help deliver our work experience and charity programmes for young people. You will support schools, students and stakeholders, coordinating virtual and in-person activities and ensuring smooth delivery from registration to reporting.

The role requires experience in hosting events, content creation, and strong organisation, with CRM and Microsoft Outlook proficiency.

Qualifications

• Experience hosting virtual and in-person events for young people.
• Experience in creating and writing content for events.
• Experience in a delivery-focused role within a small, fast-paced organisation.
• Experience using Microsoft packages, including Outlook.
• Experience of using CRM software to achieve tasks above.
• Good customer service skills with clear, professional responses.
• Excellent organisation skills and ability to learn quickly for smooth delivery.
• Flexible and willing to help with any team tasks.
• Ability to communicate clearly with students about processes and opportunities.
• Sociable and confident in building relationships with multiple stakeholders.
• Ability to organise workload and drive work forward independently.

Responsibilities

• Responding to enquiries from schools and students regarding application process and troubleshooting.
• Assisting with technical delivery processes using in-house and external partner software.
• Engaging and managing stakeholders to deliver virtual activities.
• Hosting virtual and in-person activities including work experience and talks; supporting attendance lists and safeguarding.
• Providing end-to-end technical hosting for partners, schools and students.
• Creating and developing content and structure of virtual activities and work placements.
• Data management and CRM; inputting data, maintaining records, generating reports.

Skills

Event hosting

Content creation

Delivery-focused

Customer service

Organisation

Stakeholder management

Communication with students

Independent work

Relationship building

Technical delivery

Tools

Salesforce

Google Classrooms

Microsoft Outlook

Job description

Location: Remote working in the UK

Salary: £30,204.75 rising to £32,692 after 1 year of service

Responsible to: Head of Programme Support

Contract type: Full Time (37 hours per week), Fixed Term until August 2027 with the possiblity to extend

Closing date: 6 November 2026, Midday

Interviews: We will be interviewing on a rolling basis.

Who we are

Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.

Role Summary

This role sits within our Programme Support team and is crucial to the delivery of the charity’s programmes and hosting of virtual and in-person activities for young people. This role involves supporting schools and students as well as stakeholders in the delivery of work experience and charity programmes.

Key Duties / Responsibilities

• Responding to enquiries from schools and students regarding questions about the application portal registration process and general troubleshooting
• Helping with technical delivery processes using both our in-house software and that of external partners
• Stakeholder engagement and management – working closely with organisations to deliver their virtual activities
• Hosting virtual and in person activities including work experience and talks and supporting clients and the schools with the attendance lists and safeguarding
• Supporting the technical hosting of virtual activities
• Creating and developing content and structure of virtual activities and work placement
• End-to-end technical support for partners, schools, and students
• Enabling stakeholders in the delivery of work experience and charity programmes
• Data Management and CRM
• Inputting new data, maintaining existing records and generating reports
• Creating bespoke impact reports for each programme (this may vary depending on the client)
• Responding to and managing stakeholder queries via email and telephone
• Supporting the delivery of charity programmes
• Attending client, schools and other charity meetings and reporting of evaluation materials and scheduling of those meetings
• Providing briefings for teachers/delivery partners, staff and volunteers for each event
• Ensuring schools have any physical merchandise alongside the online materials available in advance of the sessions
• Monitor the student and employer volunteer registrations and ensure the relevant paperwork is in place
• Arrange the schools Data Sharing Agreements
• Ensure safeguarding processes are followed for the events and that the clients staff have a clear awareness of safeguarding procedures
• Ensure the prizes and merchandise for the programme are purchased and delivered to the schools
• Planning in person and virtual events, including creating agendas and working out logistics for the day (this may vary depending on the client)

Skills / Experience / Knowledge:

Essential:

• Experience of hosting virtual and in-person events for young people
• Experience in creating and writing content for events
• Experience in a similar delivery-focused role within a small, fast-paced organisation
• Experience using Microsoft packages, including Outlook
• Experience of using CRM software to achieve the tasks outlined above
• Good customer service skills that mean queries are answered professionally and clearly
• Excellent organisation skills and ability to learn quickly to ensure smooth delivery processes
• Flexibility and a willingness to get stuck in and help with any tasks the team require support for
• Ability to clearly communicate with students to ensure they understand our processes and are able to access opportunities
• Are sociable and confident and happy building and maintaining relationships with multiple stakeholders
• Excel at organising their workload and enjoy driving work forward independently

Desirable:

• Experience of developing and delivering content to young people
• Experience of working in programme support in education charities
• Experience of using Salesforce
• Experience of supporting young people via charity programmes
• Experience of using Google Classrooms
• Experience in creating and writing content for events

Diversity at our core

Futures For All is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us via [e-mail]

The Application Process:

Appointees are subject to a DBS check. You must have the right to work in the UK to apply. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

The deadline to submit your application is 6 November 2026, Midday.

Futures For All is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

Benefits offered at Futures For All

• 25 days annual leave plus bank holidays
• Morning of your birthday off
• £500 a year professional development fund
• Option to purchase additional annual leave yearly
• 'Winter shutdown' gifted so no need to use annual leave between Christmas and new years eve.
• Early bank holiday finish - we finish at 3:30pm on a Friday before all bank holidays
• 22.2 hours of volunteering days to use each year
• Home office set up support
• Enhanced sick pay
• Enhanced family friendly leave
• Employee Assistance Programme

Futures For All Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.