Delegated Claims Analyst

Arthur Recruitment; England; On-site; GBP 30,000 - 46,000; Full time

Job summary

A leading recruitment firm is looking for a Claims Analyst for a full-time position in the London Area. This role involves oversight of Delegated Claims Administrators and other claims functions. The ideal candidate will have a good understanding of the Lloyd's and London market, along with strong communication skills and an eye for detail. This is a unique opportunity to contribute to continuous improvement and enjoy a high-impact role within the insurance industry.

Qualifications

• Good understanding of the Lloyd's and London Market with a focus on delegated authority or claims operations.
• Experience working with DCAs or delegated claims practices is desirable.
• Strong communication skills and a detail-oriented mindset with a passion for improving processes and ensuring data accuracy.

Responsibilities

• Support onboarding and ongoing due diligence of Delegated Claims Administrators.
• Manage the administration of DCA contracts and assist in negotiation.
• Collate and analyse KPI data for reporting and monitoring.
• Maintain accurate logs and trackers on DCA performance.
• Assist with DCA audit planning and follow-up.
• Ensure completeness and accuracy of claims bordereaux.
• Monitor loss fund balances and undertake reconciliations.

Skills

Understanding of Lloyd's and London Market

Experience working with Delegated Claims Administrators

Strong communication skills

Detail-oriented mindset

Passion for improving processes

Job description

1 day ago Be among the first 25 applicants

This range is provided by Arthur Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Consultant at Arthur Financial | [e-mail] | 02035877481 | Delegated Authority (DA)

An exciting opportunity has opened up to join a growing claims operations team in a key delegated authority oversight role. This is a hands‑on position with exposure to DCAs across the globe, working closely with internal claims adjusters and external partners to ensure robust performance and governance across the delegated claims function.

With a strong reputation in the market and clear growth ambitions, this business offers a supportive and inclusive environment where you’ll be trusted to take ownership and contribute to continuous improvement across delegated claims. Ideal for someone with experience in claims or DA oversight looking to take their next step in a more autonomous role.

Key responsibilities:

• Support onboarding and ongoing due diligence of Delegated Claims Administrators (DCAs), ensuring adherence to internal governance frameworks.
• Manage the administration of DCA contracts and assist in the negotiation of terms and service level agreements.
• Collate and analyse KPI data for reporting and monitoring purposes, escalating concerns where performance falls below standards.
• Maintain accurate logs and trackers, providing up-to-date information on DCA performance and audit recommendations.
• Assist with DCA audit planning and ensure recommendations are followed up to completion.
• Ensure completeness and accuracy of claims bordereaux, working with the wider claims ops team on reconciliation and query resolution.
• Monitor loss fund balances and undertake reconciliations to return surplus funds.

Experience required:

• Good understanding of the Lloyd’s and London Market with a focus on delegated authority or claims operations.
• Experience working with DCAs or delegated claims practices is desirable.
• Strong communication skills and a detail‑oriented mindset with a passion for improving processes and ensuring data accuracy.

This is a fantastic opportunity to step into a varied and high‑impact role that will offer visibility, ownership, and the chance to work across multiple claims functions.

If this sounds like your next move, get in touch for more details.

Seniority level

Associate

Employment type

Full‑time

Job function

Analyst

Industries

Insurance

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