Delegated Claims Administration Analyst

AXA UK; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

AXA UK is seeking a Delegated Claims Administration Analyst to join the Delegated Authority Management team. This role involves providing essential administrative support for claims authority partners and collaborating with various compliance teams, ensuring effective oversight and governance within delegated claims operations. Candidates should possess strong analytical skills, attention to detail, and familiarity with relevant IT tools.

Benefits

Hybrid working model

Comprehensive benefits package

Non-contributory pension

Discretionary bonus

Health and dental cover

Qualifications

• Understanding of delegated claims authority practices, preferably in Lloyd’s market.
• Good attention to detail and analytical skills.
• Ability to prioritise and meet deadlines.

Responsibilities

• Provide administrative support to Analysts in the Assurance team.
• Conduct assurance reviews of delegated claims partners.
• Collaborate with multiple teams for effective oversight.

Skills

Attention to detail

Analytical skills

IT skills in Microsoft Excel

Communication skills

Organisational skills

Tools

Lloyd’s Insights

Atlas

Crystal

Lloyd’s Contract Confidence tool

DCOM

Job description

Job Description

The Role

As a member of the Delegated Authority Management team within Canopius UK Operations, the Delegated Claims Administration Analyst will support the assurance process for Canopius' delegated claims authority partners by delivering excellent administrative services to Analysts and Senior Analysts. This includes supporting processes such as:onboarding and ongoing oversight of Coverholders with claims authority and Delegated Claims Adjusters (DCAs), as well as assisting with the inception and renewals of their delegated authority contracts and Master Agreements. The role also involves supporting daily team tasks to ensure effective oversight of all delegated claims operations, in line with Canopius Delegated Claims policies and internal guidelines.

The main goal of the Delegated Authority Management function is to provide governance, frameworks, and controls for the Delegated Authority Portfolio to reduce risks and support the company’s growth plans.

Responsibilities:

• Provide administrative services to the Analysts in the Assurance team, conducting assurance reviews of delegated claims partners and approving claims arrangements under lead Binding Authority Agreements at inception and renewal.
• Collaborate with other Delegated Authority Management teams, including Conduct, Compliance, Cyber, Operational Resilience, and Data Protection teams, to ensure seamless information flow and effective oversight.
• Utilise Lloyd’s registration and compliance systems, such as Lloyd’s Insights, Atlas, Crystal, Lloyd’s Contract Confidence tool, and DCOM.
• Produce, deliver, and record DCA claims endorsements.
• Track all DCA renewals and appointments.
• Monitor incoming emails in the team general inbox and ensure data entry completeness and accuracy.

Skills and Experience:

• An understanding of delegated claims authority practices, preferably within the Lloyd’s market.
• Good attention to detail.
• Analytical and IT skills in Microsoft Excel and other MS Office systems.
• Good communication and interpersonal skills.
• Organisational and time management skills, with the ability to prioritise and meet deadlines.
• Willingness to learn new concepts quickly and take initiative with personal development.

About Us

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate.We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.