Delegated Claims Adjuster - Specialty Products

Canopius; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled claims adjuster to enhance their Specialty Products claims team. This role offers the chance to work with diverse products such as travel and personal accident insurance, while collaborating with experienced underwriters. The successful candidate will play a pivotal role in managing claims, building relationships with stakeholders, and ensuring effective claims resolution. With opportunities for professional development and cross-training, this position is perfect for those passionate about the insurance sector and eager to grow their expertise in a dynamic environment.

Qualifications

• Experience in claims handling in the London insurance market.
• Strong communication and strategic thinking skills.

Responsibilities

• Develop a thorough understanding of claims within the A&H and SCP portfolio.
• Proactively adjust claims ensuring high service standards.

Skills

Claims Handling

Policy Coverage Assessment

Stakeholder Management

Strategic Thinking

Communication Skills

Job description

Job Description

The Role

Canopius is seeking a skilled claims adjuster to join the Specialty Products claims team. The role involves supporting the Specialist Consumer Products underwriters with a range of products including, but not limited to, travel, personal accident, mortgage, and income payment protection. There is also an opportunity to collaborate closely with the A&H claims team, which underwrites similar products.

Our underwriters have extensive experience in the insurance market, underwriting a wide variety of risks. This provides a unique opportunity for the successful candidate to develop comprehensive knowledge across these lines of business.

We are looking for an experienced claims professional with knowledge of handling claims in the London insurance market. The individual will serve as a key referral point, responsible for building relationships both internally and externally with Canopius’ Delegated Claims Administrators. Acting as a subject matter expert for the portfolio, they will collaborate with the underwriting team.

The SCP & A&H claims teams are part of the wider Specialty Product Division, alongside Equine and Credit & Political Risk, within the Claims function. The successful candidate may have the opportunity to cross-train into other classes of business for personal development.

Responsibilities

Key Responsibilities

• Develop a thorough understanding of claims within the A&H and SCP portfolio.
• Ensure that financial provisions are maintained and reported appropriately.
• Proactively adjust claims within authority limits, ensuring high service standards and effective claims resolution.
• Maintain collaborative relationships with internal and external stakeholders, especially underwriters.
• Instruct and work with panel lawyers, adjusters, and experts to achieve the best outcomes while managing costs and claims leakage.
• Manage delegated claims in accordance with Canopius’ claims values, overseeing TPAs/Service Providers through regular contact, peer reviews, and sharing best practices.

Qualifications and Skills

• Experience in reviewing and assessing policy coverage for claims in the A&H and SCP classes or other classes of business.
• Preferably, experience as a claims handler in the London market.
• A passion for learning and professional development.
• Strong communication skills and strategic thinking.
• Collaborative approach to stakeholder management.
• Professional and appropriate interaction with management.
• Ability to work independently and as part of a team.
• Willingness to take responsibility and accountability.
• Uphold honesty, integrity, and fairness.
• Ability to prioritize tasks and meet deadlines proactively.
• Customer-focused mindset.