Claims Adjuster - Specialist Consumer Products

Canopius; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled claims adjuster to join their Specialty Products claims team. This role offers a unique opportunity to work closely with experienced underwriters in the London insurance market, handling a diverse range of consumer products. The successful candidate will be a key point of contact, fostering collaborative relationships with internal and external stakeholders to ensure effective claims resolution. With a focus on professional growth and cross-training opportunities, this position is ideal for those passionate about developing their expertise in the insurance sector.

Qualifications

• Experience in claims handling within the A&H and SCP classes.
• Strong communication and strategic thinking abilities.

Responsibilities

• Develop understanding of claims within A&H and SCP portfolios.
• Adjust claims proactively and maintain financial provisions.

Skills

Policy Coverage Assessment

Claims Handling

Communication Skills

Stakeholder Management

Strategic Thinking

Customer Focus

Job description

Job Description

The Role

Canopius is seeking a skilled claims adjuster to join the Specialty Products claims team, supporting the Specialist Consumer Products underwriters with a range of products including, but not limited to, travel, personal accident, mortgage, and income payment protection. This role offers the opportunity to collaborate closely with the A&H claims team, which underwrites similar products.

Our underwriters possess extensive experience in the insurance market, underwriting a diverse array of risks. This provides a unique opportunity for the successful candidate to develop comprehensive knowledge across these lines of business.

We are looking for an experienced claims professional with knowledge of handling claims in the London insurance market. The individual will serve as a key referral point, responsible for developing relationships internally and externally with Canopius’s Delegated Claims Administrators. They will act as a subject matter expert for the portfolio and collaborate with the underwriting team.

The SCP & A&H claims teams are part of the wider Specialty Product Division, alongside Equine and Credit and Political Risk, within the Claims function. The successful candidate may have the opportunity for cross-training into other classes of business for personal development.

Key Responsibilities

1. Develop a thorough understanding of claims within the A&H and SCP portfolios.
2. Ensure adequate financial provisions are maintained and reported appropriately.
3. Proactively adjust claims within authority and in accordance with the Canopius claims manual, ensuring high-quality service and effective claims resolution.
4. Nurture and maintain collaborative relationships with internal and external stakeholders, especially underwriters.
5. Instruct and work proactively with panel lawyers, adjusters, and experts to achieve optimal outcomes, controlling costs and reducing claims leakage.
6. Manage delegated claims in line with Canopius’s claims values, overseeing TPAs/Service Providers through regular contact, peer reviews, and sharing best practices.

Skills & Experience

• Experience in reviewing and assessing policy coverage for claims in the A&H and SCP classes or other classes of business.
• Preferred experience as a claims handler in the London market.
• A passion for learning and professional growth.
• Strong communication skills and strategic thinking.
• Collaborative approach to stakeholder management.
• Professional interaction with management.
• Ability to work independently and as part of a team.
• Willingness to take responsibility and accountability.
• Integrity, honesty, and fairness at all times.
• Ability to prioritize tasks and meet deadlines proactively.
• Customer-focused mindset.