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A leading company in the utilities sector is looking for a Debt Recovery Team Leader for a 12-month fixed-term contract. The role involves managing a team, ensuring compliance with regulations, and enhancing performance through coaching and training. Candidates should demonstrate strong leadership skills and a passion for customer support while contributing positively to the team's goals.
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Job Description:
The Debt Recovery team, within the Domestic Debt department, manages debt recovery activities through external agencies and collaborates with other departments to resolve issues affecting debt collection, especially supporting customers behind on energy bills. The team also handles bereavement accounts, insolvencies, and Power of Attorney recordings.
This is a 12-month fixed-term contract. As Team Leader, you will oversee daily team management, support team members' development through coaching and training, monitor performance, and handle resource allocation. You will liaise with third-party partners, identify process improvements, and ensure compliance with industry regulations and support audits.
You are passionate about customer support, experienced in team management, coaching, and performance driving. You will support your team in achieving their goals and contribute to a positive work environment.
We support our environmental policies and sustainability goals.
This role may require ad hoc duties outside the original job scope to adapt to business needs.
Ecotricity is committed to diversity and equal opportunities.