Debt Recovery Team Leader (12 months FTC)

JR United Kingdom; Crawley; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the utilities sector is looking for a Debt Recovery Team Leader for a 12-month fixed-term contract. The role involves managing a team, ensuring compliance with regulations, and enhancing performance through coaching and training. Candidates should demonstrate strong leadership skills and a passion for customer support while contributing positively to the team's goals.

Benefits

Healthcare

Life assurance

Pension

Company discounts

Holiday entitlement

Cycle scheme

Parking

Qualifications

• Strong leadership and management skills needed.
• Experience in a relevant leadership role required.
• Excellent communication and organizational skills essential.

Responsibilities

• Manage and develop the team to achieve high performance.
• Set and monitor KPIs and objectives for team members.
• Liaise with third-party partners and manage relationships.

Skills

Leadership and management skills

Communication skills

Analytical skills

Problem-solving skills

Organizational skills

Education

Experience in a leadership or similar role

Job description

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Debt Recovery Team Leader (12 months FTC), Crawley, West Sussex

Job Description:

About The Role

The Debt Recovery team, within the Domestic Debt department, manages debt recovery activities through external agencies and collaborates with other departments to resolve issues affecting debt collection, especially supporting customers behind on energy bills. The team also handles bereavement accounts, insolvencies, and Power of Attorney recordings.

The Role

This is a 12-month fixed-term contract. As Team Leader, you will oversee daily team management, support team members' development through coaching and training, monitor performance, and handle resource allocation. You will liaise with third-party partners, identify process improvements, and ensure compliance with industry regulations and support audits.

Key Responsibilities

• Manage and develop the team to achieve high performance
• Set and monitor KPIs and objectives
• Conduct regular performance reviews
• Manage absence and performance issues
• Collaborate with Training & Quality teams for continuous improvement
• Ensure policies and processes comply with regulations
• Act as SME in debt recovery policies
• Support department initiatives and service levels
• Organise resources to manage workload
• Handle escalations and complex customer queries
• Manage relationships with debt collection agencies and third parties
• Support internal and external audits
• Monitor workload and manage resources accordingly

About You

You are passionate about customer support, experienced in team management, coaching, and performance driving. You will support your team in achieving their goals and contribute to a positive work environment.

Qualifications and Skills

• Strong leadership and management skills
• Positive attitude in challenging situations
• Experience in a leadership or similar role
• Excellent communication and organizational skills
• Ability to prioritize and manage time effectively
• Analytical and problem-solving skills
• Understanding of utilities industry is a plus
• Motivational and receptive to feedback

What We Offer

• Healthcare, life assurance, pension
• Hybrid working model
• Company discounts, holiday entitlement, cycle scheme, parking

We support our environmental policies and sustainability goals.

Note

This role may require ad hoc duties outside the original job scope to adapt to business needs.

Ecotricity is committed to diversity and equal opportunities.