Debt Recovery & Enforcement Specialist - Flexible Work

Cheltenham Borough Council; Cheltenham; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

LGPS

Holiday entitlement 26 days

Flexible working

Learning and development

Volunteering time off

Healthcare cashback

Cycle to work

Parking

Wellbeing support

Job summary

Cheltenham Borough Council is seeking a Revenues Recovery and Enforcement Officer to join its active team in Cheltenham. The role covers arrears review, negotiated payment plans, and, where necessary, enforcement actions, with scope to present evidence in court and coordinate with enforcement agents and internal services.

The post is full-time (37 hours per week), permanent, with a competitive salary of £32,597–£34,434 and a commitment to developing staff, work-life balance, and public service

Qualifications

• Hold a minimum of 5 qualifications equivalent to NVQ level 2, GCSE Grade C/4 or above, including Maths and English.
• Have at least 3 years experience specialising in debt collection.
• Experience presenting evidence in court, tribunal or similar environment.
• Strong written and verbal communication and ability to handle sensitive situations.

Responsibilities

• Review accounts in arrears and decide on appropriate recovery action, considering customer circumstances.
• Negotiate fair and sustainable repayment plans with residents and monitor payment arrangements.
• Take enforcement action when necessary, following legislation and policy.
• Present evidence at court hearings in Magistrates Court, County Court and Tribunals.
• Work closely with enforcement agents, courts, legal services and internal teams to progress cases.
• Support the Senior Recovery Officer on difficult and complex cases.
• Monitor enforcement agent activity to ensure compliance with service standards.
• Prepare responses to correspondence, enquiries and requests for information from customers and stakeholders.
• Keep knowledge up to date regarding legislation, procedures, case law and policy.

Skills

Negotiation

Communication

Debt collection

Court proceedings

IT literacy

Data entry

Time management

Teamwork

Education

NVQ level 2 or GCSEs including Maths & English

Tools

Microsoft Office

CRM systems

Job description

Cheltenham Borough Council is seeking a Revenues Recovery and Enforcement Officer to join its active team in Cheltenham. The role covers arrears review, negotiated payment plans, and, where necessary, enforcement actions, with scope to present evidence in court and coordinate with enforcement agents and internal services.

The post is full-time (37 hours per week), permanent, with a competitive salary of £32,597–£34,434 and a commitment to developing staff, work-life balance, and public service