Debt Collector

Booker; United Kingdom; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Hotel/meals? not specified

Job summary

Booker, the UK’s leading food and drink wholesaler, is seeking a Debt Collector to join the Finance team in Deeside. The role focuses on proactive debt recovery, negotiating repayment plans, and processing payments to support timely cash collection.

Your day-to-day includes handling customer queries, coordinating with colleagues and preparing period-end debt reports, while maintaining high standards of service and supporting the wider team to minimise ageing debt.

Qualifications

• Previous experience in debt collections or credit control.
• Excellent communication and customer service skills.
• Positive, persistent and proactive attitude.
• Strong organisational skills and ability to prioritise.
• Ability to work under pressure and use initiative.
• Good analytical and problem-solving abilities.
• Collaborative team player.
• Proficient with Microsoft Word and Excel.
• Knowledge of legal debt recovery procedures is a plus.

Responsibilities

• Proactively chasing outstanding debt via telephone, email, letters and text.
• Negotiating repayment plans with customers.
• Processing payments through the online system.
• Handling customer and branch queries with high service levels.
• Deciding when to refer cases for legal action and liaising with Legal team.
• Conducting daily diary calls and managing workload.
• Preparing period-end reports, reconciliations and bad debt information.
• Reconciling Bad Debt General Ledger accounts at period end.
• Supporting the wider Debt Collection team and covering holidays.
• Collaborating with Finance and Operations to reduce ageing debt and legal costs.

Skills

Collections experience

Communication

Organisation

Prioritisation

Teamwork

IT skills

SAP knowledge

Legal debt recovery knowledge

Tools

SAP

Job description

We are looking for a Debt Collector to join our Finance team based in Deeside.

In this role, you will be responsible for proactively managing and recovering outstanding customer debt referred to Head Office, working with customers to agree repayment arrangements and helping to ensure debts are resolved effectively and efficiently.

You’ll also work closely with colleagues across the business, as well as external customers and organisations, making this a varied role where strong communication, organisation and customer service skills are key.

About the role

We are looking for a Debt Collector to join our Finance team based in Deeside.

In this role, you will be responsible for proactively managing and recovering outstanding customer debt referred to Head Office, working with customers to agree repayment arrangements and helping to ensure debts are resolved effectively and efficiently.

You’ll also work closely with colleagues across the business, as well as external customers and organisations, making this a varied role where strong communication, organisation and customer service skills are key.

You will be responsible for

• Proactively chasing outstanding debt using telephone, email, letters and text.

• Negotiating appropriate repayment plans with customers.

• Processing customer payments through the online payment system.

• Managing customer and branch queries and providing a high level of customer service.

• Making decisions on when cases should be referred for legal action and liaising with the Legal team as required.

• Completing daily diary calls and effectively managing your workload.

• Preparing period-end reports, reconciliations and bad debt information within required timescales.

• Reconciling Bad Debt General Ledger accounts at period end.

• Supporting the wider Debt Collection team, including providing holiday and sickness cover where required.

• Working collaboratively with colleagues across Finance and Operations to help reduce ageing debt and minimise legal costs.
  

You will need

• Previous experience working within Collections.

• Excellent communication and customer service skills.

• A positive, persistent and proactive approach.

• Strong organisation skills, with the ability to prioritise your workload and meet deadlines.

• The ability to work under pressure and use your own initiative.

• Good analytical and problem-solving skills.

• The ability to work effectively as part of a team.

• Good IT skills, including Microsoft Word and Excel.

• Knowledge of SAP would be advantageous.

• Knowledge of legal debt recovery procedures would be beneficial, but is not essential.
  

Whats in it for you?

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package
  

About Us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is aDisability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact

[e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visitwww.bookergro upjobs.co.uk