Debt Collections Agent

www.topfinancialjobs.co.uk - Jobboard; England; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

A leading financial services company in Sheffield is seeking a Debt Collections Agent to join their collections team. This role involves recovering overdue debts through inbound and outbound calls, offering payment solutions, and ensuring compliance with debt collection regulations. Candidates will benefit from fully paid training and have opportunities for progression in a hybrid working environment.

Benefits

Fully paid training

Excellent opportunity for progression

Hybrid working

30 days holiday

Monthly bonuses

Free parking

Generous pension contribution

Qualifications

• Experience in collections, credit control or debt recovery is desirable.
• Ability to handle difficult conversations professionally.

Responsibilities

• Manage inbound and outbound calls to recover debts.
• Set up payment plans for customers.
• Maintain accurate records of payment conversations.

Skills

Customer Service

Debt Recovery

Communication

Empathy

Job description

Debt Collections Agent - 35k OTE

Monday-Friday (hybrid after training)

Salary - up to 26,000 + monthly uncapped bonus ( 1,000 plus p/m)

Sheffield

Do you have experience working within a collections, credit control or debt recovery role?

If so, please continue reading as we are proudly representing a leading financial services business who are based in the Sheffield area, looking to grow their collections team.

We work with some of the largest retail, banking and commercial businesses around the UK helping to recover overdue debts and arrange payment solutions, helping individuals to clear their debts.

Debt Collections Agent role:

• You will be dealing with inbound and making outbound calls to businesses and customers to recover outstanding debts.
• Set up and arrange payment plans to assist customers in recovering their outstanding debts.
• Handle difficult conversations in a professional and empathetic manner with customers.
• Input accurate information onto a customer database, regarding records of payments and conversations.
• Adhere to compliance and regulations regarding debt collection.
• Strive to achieve personal targets and group targets.
• Continuously provide excellent customer service to all customers on a daily basis.

Debt Collections Agent benefits:

• Fully paid training
• Excellent opportunity for progression and development
• Hybrid working once fully up to speed
• 30 days holiday
• Monthly bonuses
• Free parking
• Generous pension contribution

Interested in knowing more?

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