Collections Agent

BPP; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in professional training is looking for a Collections Agent to join their finance team. This dynamic role involves managing student accounts and ensuring a positive educational financing experience. The position offers hybrid working options, competitive annual leave, and a supportive environment for personal growth.

Benefits

Free access to BPP’s courses

Generous annual leave entitlement of 30 days

Retail discounts and rewards package

Dedicated private healthcare and dental plans

Qualifications

• Experience in managing high outbound phone activities.
• Ability to provide timely, accurate information on financial subjects.
• Strong team player with proven interpersonal skills.

Responsibilities

• Responsible for financial processes, managing accounts and customer service.
• Coordinate resolution of past due balances with students.
• Monitor student account receivables and ensure adherence to payment options.

Skills

Organizational skills

Communication skills

Interpersonal skills

Customer service

Job description

Join to apply for the Collections Agent role at BPP

1 week ago Be among the first 25 applicants

Join to apply for the Collections Agent role at BPP

This range is provided by BPP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised finance team ensuring the smooth running of all our courses across the group!

An opportunity has arisen for an Collections Agent to join our finance team, in this dynamic and people-focused role.

This role will be based from either our Central London or Manchester locations on a hybrid basis.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP?

It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

What you’ll be doing

As a Collections Agent you are responsible for financial processes, chasing outstanding fees, accounts receivable management and customer service. The role focuses on providing optimal student experience relating to students financing their education.

As such, you will be responsible for:

• Coordinates the resolution of past due balances under established guidelines through direct contact with students.
• Evaluates student accounts to explore solutions that assist students in attaining their educational goals.
• Monitor student account receivables and related financial activity to ensure its adherence with the student selected payment option and company policy.
• Build close relationships with internal departments to ensure smooth collections and student experience
• Work closely with external collections providers
• Make decisions along with senior staff at escalation points on collections process

What experience you’ll need

To be successful in this role you will need to have a proven track record in the following areas:

• You will be experienced in managing high outbound phone activities
• Ability to follow oral and written directions as they relate to the job functions
• Possess excellent organisational skills & communications skills
• Ability to provide timely, accurate information on a variety of financial oriented subject
• Be a team player
• Strong interpersonal skills

How will this process work?

The interview process for this position will consist of the following stages:

• Competency style interview with two team members – 60 minutes

BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

Please note that the successful candidate will be required to undergo a DBS and credit check.

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.

BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Finance

• Industries

  Professional Training and Coaching and Education

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