Debt Collection Agent

RSM UK; Brentwood; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working 3 days office

25 Days Holiday

Wellbeing benefits including financial

Access to courses on demand

Job summary

RSM UK is seeking a Debt Collection Agent to manage a varied portfolio across utilities, construction and lending sectors. You will focus on recovering distressed debt, reviewing sales ledgers, and post insolvency debtor books, delivering exceptional client service.

Join a collaborative team in a flexible hybrid setup, with opportunities to enhance recovery strategies and build strong sector relationships within a leading professional services network.

Qualifications

• Experience in telephone-based, business-to-business debt collection with insolvency knowledge.
• Desirable experience with utility or lending sectors and client relationships.
• Strong communication and ability to agree practical debt resolutions.

Responsibilities

• Proactively managing and recovering overdue corporate debt through engagement and tailored repayment plans.
• Using Tracker and other tools to assess financial health and determine recovery strategies.
• Escalating recovery actions or legal interventions when needed to maximise client outcomes.
• Providing debt analysis, portfolio updates and reporting for informed risk decisions.
• Collaborating across teams to support portfolio risk solutions and client communications.

Skills

Debt collection

Customer communication

Negotiation

Relationship management

Teamwork

Tools

Tracker risk tool

Job description

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Make an Impact at RSM UK

Our Consulting team have ambitious growth plans, and we want you to be part of our journey. You would be joining the consulting team at an exciting time as we strengthen and grow our six solutions: business transformation, deal services, finance function support, risk and governance, forensic and investigation services, and restructuring. Our team of experts work collaboratively to provide tailored and client‑centric solutions, delivering a premium service through every interaction, giving our clients confidence as they build sustainable, future‑fit businesses.

RSM Creditor solutions provides a variety of market leading products and services which supports all types of large and small businesses, as well as professional practices, across the UK. These services include our Portfolio Risk Management and Tracker systems; post insolvency claims management services and corporate debt recovery.

Our debt recovery team offer an innovative and effective corporate debt collection solution, and our expertise spans the Utilities, Telecoms, Asset-Based Lending and Business Restructuring sectors.

We are seeking a Debt Collection Agent to manage a varied portfolio of accounts across the utilities, construction, and corporate lending sectors, focusing on the recovery of distressed debt, sales ledger reviews, and post insolvency debtor book collections. The successful candidate will be instrumental in delivering exceptional client service, building strong sector relationships, and supporting the growth of our debt management offering.

You’ll make an impact by

• Proactively managing and recovering overdue corporate debt through effective customer engagement, negotiation, and tailored repayment solutions.
• Utilising in-house risk tools, including Tracker, to assess customer financial health, identify business distress, and recommending appropriate recovery strategies.
• Identifying opportunities for escalated recovery action, legal intervention, or additional service solutions that maximise client outcomes.
• Providing insightful debt analysis, reporting, and portfolio updates, enabling clients to make informed risk and recovery decisions.
• Collaborating across teams to support clients with portfolio risk solutions, customer vulnerability considerations, and delivering exceptional client service through regular updates and being the point of contact for client communications.

What we are looking for

Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you!

We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:

• Experience in a telephone-based, business-to-business debt collection role, with an understanding of insolvency. Experience within consumer debt recoveries also be considered.
• Previous exposure to clients in the utility or lending sectors is desirable.
• A relationship-focused professional who can build and maintain strong client and stakeholder relationships.
• A collaborative team player who works effectively across teams to deliver integrated solutions.
• Excellent communication skills, with the ability to agree practical debt resolution strategies and confidently articulate key decisions and outcomes to clients.

What we can offer you

We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.

• Hybrid working 3 days office
• 25 Days Holiday (with the option of purchasing additional days)
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.

Diversity and Inclusion at RSM

At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.

At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.