Debt Advisor: Empathetic Budgeting & Support Expert

Hollybank Trustees Ltd; Chester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Flexible shift patterns

Training provided

Job summary

Hollybank Trustees Ltd in Chester is hiring a Debt Advisor to support clients facing financial difficulty. You will deliver budgeting and debt advice via phone and web-based services, helping clients understand options and move toward a plan that suits their circumstances.

Full training provided; role is hybrid with an office base in Chester and home working. You will gather and analyse personal and financial information, create realistic budgets, explain options clearly, and tailor support for

Qualifications

• Excellent communication over phone and web-based channels.
• Ability to listen, interpret financial information and create realistic budgets.
• No previous debt-advice experience required; training provided.

Responsibilities

• Deliver tailored budgeting and debt advice to clients via phone and web-based services.
• Gather, validate and analyse personal and financial information.
• Create realistic budgets reflecting clients' needs and priorities.
• Identify suitable debt solutions and provide clear recommendations.
• Explain complex information in a clear, practical way.

Skills

Empathy

Active listening

Communication

Problem solving

Resilience

Phone communication

Job description

Hollybank Trustees Ltd in Chester is hiring a Debt Advisor to support clients facing financial difficulty. You will deliver budgeting and debt advice via phone and web-based services, helping clients understand options and move toward a plan that suits their circumstances.

Full training provided; role is hybrid with an office base in Chester and home working. You will gather and analyse personal and financial information, create realistic budgets, explain options clearly, and tailor support for