Debt Adviser: Empower Clients with Clear Money Solutions

Citizens Advice Torridge, North, Mid and West Devon; Okehampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Loyalty based holiday entitlement

3% employer auto enrolment (where/app)

Additional Christmas shutdown

Starting Salary £25,880

Car allowance or travel support (impro

Job summary

Citizens Advice Torridge, North, Mid and West Devon is seeking a dedicated Money Advice Adviser to help clients navigate debt and money problems. You will deliver money advice across face-to-face, video, digital appointments and telephone consultations, and research available options with impartial guidance.

The role supports people with complex needs and requires strong listening skills, excellent interpersonal abilities and flexibility to travel across offices and outreach locations.

Qualifications

• Recent customer service experience with one or all of the following channels – face to face, telephone and/or digital (webchat or email).
• Proven ability to use sensitive listening and questioning skills with clients/customers to get to the root of the problems whilst maintaining the structure of the interview.
• Ability to travel across our geographical area as required, sometimes at short notice.
• Proven ability to give and receive feedback objectively and sensitively, and a willingness to challenge constructively.
• Demonstrable high level IT skills, with an ability to support clients/customers with their own IT needs. Including research skills using online resources.
• Experience in using sensitive listening and questioning skills.
• A commitment to continuous professional development including a willingness to develop knowledge and skills in advanced topics.
• An understanding of and ability to work within the aims and principles of the Citizens Advice service with a strong focus on Equity, Diversity and Inclusion.
• Experience of working in the charitable or third sector.
• Knowledge of the benefits system and/or debt remedies.

Responsibilities

• Provide money advice to external clients through face to face, video, digital appointments or on the telephone.
• Research all of the options available to the client, adopting an impartial and non-judgmental stance.
• Undertake administrative duties to support the Money Advice Team.
• Work alongside specialist services and make referrals in to them as appropriate.
• Gather information to support our Research and Campaigns Team.

Skills

Customer service

Listening skills

Communication

IT literacy

Travel flexibility

Tools

Office software

Job description

Citizens Advice Torridge, North, Mid and West Devon is seeking a dedicated Money Advice Adviser to help clients navigate debt and money problems. You will deliver money advice across face-to-face, video, digital appointments and telephone consultations, and research available options with impartial guidance.

The role supports people with complex needs and requires strong listening skills, excellent interpersonal abilities and flexibility to travel across offices and outreach locations.