Debt Advice Compliance Lead

Sovereign Network Group; Basingstoke; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Debt Advice Compliance Lead, where you'll ensure adherence to FCA standards and support service development. This role involves leading compliance initiatives, conducting audits, and providing training to staff. You'll play a crucial part in maintaining high-quality customer experiences and supporting ethical debt advice services. With a flexible working environment and opportunities for personal growth, this position is perfect for those passionate about making a difference in the community.

Benefits

£450 yearly flexible benefit pot

25 Days Holiday + Bank Holidays

Generous pension matching up to 12%

Life cover

Opportunity to buy or sell holiday

Qualifications

• Experience in compliance or quality assurance, ideally in debt advice or financial services.
• Knowledge of FCA regulations and Consumer Duty obligations.

Responsibilities

• Lead compliance, governance, and monitoring for the Debt Advice Service.
• Conduct internal audits and quality checks, providing feedback to advisers.
• Design and deliver training on compliance and quality assurance.

Skills

Compliance Experience

FCA Regulations Knowledge

Excellent Communication Skills

Audit Skills

Analytical Skills

Job description

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SNG (Sovereign Network Group) provided pay range

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Talent Acquisition Specialist @ Sovereign Network Group | Specialising within IT, Housing, HR, Customer Service and Finance

SNG have a fantastic Permanent opportunity to join our Debt Advice Service as Debt Advice Compliance Specialist

With offices in Basingstoke, Thatcham, Hurn, London, and Bristol we can be flexible on your base location. You'll share your time between your base location, our other offices and home - there will be an element of travel across our region so you should have access to transport and be happy to travel.

The Role:

Reporting to the Debt Advice Manager, you'll play a fundamental role in ensuring our newly formed Debt Advice Service meets the Financial Conduct Authority (FCA) standards, while also supporting ongoing service development and excellence

What You'll Be Doing:

• Leading and creating elements of our compliance, governance and monitoring for the Debt Advice Srvice. Ensuring adherence to FCA Handbook, embedding the new Consumer Duty, MaPS standards and any other relevant regulatory requirements.
• Conducting internal audits, file reviews, and quality checks, providing detailed feedback to advisers and management.
• Keeping up with regulatory updates and implementing changes to policy and process.
• Designing and delivering training on compliance and quality assurance for staff.
• Supporting a culture of continuous improvement and high-quality customer experience.
• Acting as the key contact for compliance matters with regulators, auditors, and external partners.
• Embedding compliance frameworks and leading annual service reviews.
• Supporting data integrity, GDPR compliance, and risk management across the service.

What We're Looking For:

• Demonstrable experience in compliance or quality assurance, ideally within debt advice, financial services, or housing
• Excellent knowledge of the FCA regulations and Consumer Duty obligations
• Excellent communication skills – confident in providing direct, constructive feedback, leading training, and writing reports
• Skilled in audits, risk assessment, policy development, and stakeholder engagement
• Analytical mindset with great attention to detail
• Passionate about supporting residents through effective, ethical Debt Advice services

This is a fantastic opportunity to work at the heart of our growing Debt Advice team – monitoring processes, identifying risks, supporting staff training, and helping ensure we remain aligned with governance, regulatory expectations and best practice to deliver a quality service

You'll be encouraged to bring your whole self to work and find like-minded people in a diverse and inclusive working community. Our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Generous pension matching up to 12%
• Life cover

SNG is the 6th largest housing association in the UK following the merger between Sovereign and Network Homes in October 2023 – and is an organisation that takes the best of both and makes it even better. With over 84,000 homes we deliver services to in excess of 210,000 customers across the South east and South west.

If you're excited by the sound of this role, apply now to be considered!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Housing and Community Development and Non-profit Organizations

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