DDF Case Advisor

JT Recruit Ltd; Heanor; On-site; GBP 17,000 - 22,000; Full time

Job summary

JT Recruit Ltd is seeking a DDF Case Advisor to join the Derbyshire Discretionary Fund team based in Heanor. You will assess applications, liaise with stakeholders, administer awards, and provide guidance to applicants and professionals.

The role requires A-Levels or Level 3 qualification, DBS, and strong administrative skills. Training will occur at Parkwood AVAO, Alfreton, with on-site attendance during training and at least 3 days per week thereafter.

Qualifications

• Strong administrative or financial experience.
• Proven ability to liaise with external agencies and provide excellent customer service.
• Solid IT skills, including proficiency in Microsoft Office.
• Familiarity with welfare benefits systems (desirable).
• Exceptional attention to detail, time management, and organisational skills.
• The ability to communicate sensitively and empathetically with people from diverse backgrounds.

Responsibilities

• Assess applications thoroughly, making independent decisions within policy frameworks.
• Liaise with applicants, support workers, and social care professionals to gather essential information.
• Administer awards and payments, ensuring accurate records and timely processing.
• Offer advice and guidance to applicants, professionals, and internal colleagues.
• Develop and deliver briefings to increase awareness of DDF services.
• Maintain knowledge of welfare benefits and local services to signpost applicants effectively.

Skills

Administrative experience

External liaison

Microsoft Office

Customer service

Empathy

Education

A-Levels or Level 3 qualification

Tools

Microsoft Office

Job description

Are you able to plan and organise your own workload?

Have you experience in dealing with the public and able to treat people with empathy and understanding?

Great! This is a great time join a very busy team who offer crucial help and assessments in delivering the work of the Derbyshire Discretionary Fund and the Household Support Fund.

Are you passionate about helping others in times of need?

Join the Derbyshire Discretionary Fund (DDF) team and make a meaningful difference in your community. We are looking for a detail-oriented and empathetic DDF Case Advisor to assess and process applications, ensuring support is provided efficiently and effectively.

What will you be doing?

As a DDF Case Advisor, you will:

• Assess applications thoroughly, making independent decisions within policy frameworks.
• Liaise with applicants, support workers, and social care professionals to gather essential information.
• Administer awards and payments, ensuring accurate records and timely processing.
• Offer advice and guidance to applicants, professionals, and internal colleagues.
• Develop and deliver briefings to increase awareness of DDF services.
• Maintain knowledge of welfare benefits and local services to signpost applicants effectively.

About you:

You’ll have:

• Strong administrative or financial experience.
• Proven ability to liaise with external agencies and provide excellent customer service.
• Solid IT skills, including proficiency in Microsoft Office.
• Familiarity with welfare benefits systems (desirable).
• Exceptional attention to detail, time management, and organisational skills.
• The ability to communicate sensitively and empathetically with people from diverse backgrounds.

Qualifications Required:

• A-Levels or Level 3 qualifications in a relevant field.
• A DBS will be required for this role.
• Be part of a dynamic team making a tangible difference.
• Flexible working options to suit your lifestyle.
• Opportunities for personal and professional development.
• Salary: £14.04 per hour

Contract Type: Full-Time, minimum 6-month contract, The role will be based at The Grammar, Heanor, DE75 once the building is completed.

Training will take place at Parkwood AVAO, Alfreton, DE55 for at least 4 weeks. During training, you will be required to attend the office every day. Once training is completed, you will be expected to attend the office at least 3 days per week.

Ready to make a difference?