Case Advisor: Empathetic Welfare Support & Assessments

JT Recruit Ltd; Heanor; On-site; GBP 17,000 - 22,000; Full time

Job summary

JT Recruit Ltd is seeking a DDF Case Advisor to join the Derbyshire Discretionary Fund team based in Heanor. You will assess applications, liaise with stakeholders, administer awards, and provide guidance to applicants and professionals.

The role requires A-Levels or Level 3 qualification, DBS, and strong administrative skills. Training will occur at Parkwood AVAO, Alfreton, with on-site attendance during training and at least 3 days per week thereafter.

Qualifications

• Strong administrative or financial experience.
• Proven ability to liaise with external agencies and provide excellent customer service.
• Solid IT skills, including proficiency in Microsoft Office.
• Familiarity with welfare benefits systems (desirable).
• Exceptional attention to detail, time management, and organisational skills.
• The ability to communicate sensitively and empathetically with people from diverse backgrounds.

Responsibilities

• Assess applications thoroughly, making independent decisions within policy frameworks.
• Liaise with applicants, support workers, and social care professionals to gather essential information.
• Administer awards and payments, ensuring accurate records and timely processing.
• Offer advice and guidance to applicants, professionals, and internal colleagues.
• Develop and deliver briefings to increase awareness of DDF services.
• Maintain knowledge of welfare benefits and local services to signpost applicants effectively.

Skills

Administrative experience

External liaison

Microsoft Office

Customer service

Empathy

Education

A-Levels or Level 3 qualification

Tools

Microsoft Office

Job description

JT Recruit Ltd is seeking a DDF Case Advisor to join the Derbyshire Discretionary Fund team based in Heanor. You will assess applications, liaise with stakeholders, administer awards, and provide guidance to applicants and professionals.

The role requires A-Levels or Level 3 qualification, DBS, and strong administrative skills. Training will occur at Parkwood AVAO, Alfreton, with on-site attendance during training and at least 3 days per week thereafter.