DDaT (ICT) COMMUNICATIONS ENGINEER

South Wales Fire and Rescue Service; Pontyclun; On-site; GBP 32,000 - 46,000; Full time

Job summary

South Wales Fire and Rescue Service is seeking an Engineer to join the Digital Data and Technology (ICT) Department, working in the Communications Team. The role involves hands-on support for networking, MDTs, digital telephony and radio systems, including on-vehicle equipment and site installations.

The postholder will handle fault finding, maintenance and repairs, travel between sites, and work outdoors in various weather conditions. Welsh language skills are desirable but not essential.

Qualifications

• Essential: Minimum HNC/HND or equivalent in DDAT or relevant experience in a service/support environment.
• Experience with Service Desk/Technical Support is desirable.
• Knowledge of Microsoft 365 technologies and basic network troubleshooting processes.

Responsibilities

• Provide first and second line ICT/communications support across networked systems and devices.
• Maintain and repair MDTs, digital telephony, radio systems and mobilising equipment.
• Install, inspect, test and maintain communications equipment on site and in vehicles as required.

Skills

Network Troubleshooting

Microsoft 365 Technologies

Teamwork & Communication

Fault Finding

Health & Safety Awareness

Education

HNC/HND in DDAT or equivalent

Tools

Mobile Data Terminals (MDTs)

Digital/Analogue Radios

Command & Control Mobilising Equipment

Job description

Please apply by: 27th November 2026 at 12:00, midday.

Digital transformation, data and technology all play a central role in how we deliver our services from mobilising crews and accessing critical risk information to managing resources and supporting back office functions. As we continue to modernise, digital transformation is helping us build smarter, more connected systems that enhance responsiveness, improve decision making, and strengthen community safety.

We are now seeking a motivated, experienced, and proactive individual to join our Digital Data and Technology (ICT) Department as an Engineer within our Communications Team.

This is a varied, hands on technical role supporting the resilient, secure and reliable infrastructure that underpins critical operational and corporate services. In line with the job description, the postholder will provide first and second line support, diagnostics, maintenance and repair across networking and firewalls, Mobile Data Terminals (MDTs), digital telephony, command and control mobilising equipment, and portable and vehicle based digital and analogue radio systems. The role also includes supporting external aerials and associated communications equipment, maintaining accurate asset records, and working with colleagues and external contractors to keep essential services operating effectively.

The role has a significant practical element and is not solely desk based. Duties may involve working on and around Service vehicles to install, inspect, test, maintain or replace communications and mobilising equipment; accessing external aerials and equipment; and undertaking work outdoors at Service sites in a range of weather conditions. Candidates should therefore be comfortable carrying out practical technical work in operational environments, following safe systems of work and taking reasonable care for their own health and safety and that of others. We are looking for someone with a sound technical foundation, a methodical approach to fault finding and a willingness to develop across the full range of DDaT communications systems. The ability to communicate clearly with technical and non technical colleagues, follow procedures and work effectively as part of a team is essential. Welsh language skills are desirable but not essential.

Hours of Work: 37 hours per week

Directorate: Digital, Data and Technology - Technical Services

ESSENTIAL Minimum HNC/HND or equivalent in DDAT or relevant experience in a service/support environment Experience in Service Desk/Technical Support environment. Working knowledge of current Microsoft 365 Technologies. Understanding of Network Troubleshooting: to diagnose connectivity issues, including knowledge experience working with Network Technologies (WAN, LAN, Firewalls). A committed team player with the ability to communicate and work effectively within a team environment. Ability to communicate technical issues effectively both orally and in writing to a wide range of audiences. Commitment to and ability to develop self and teams to improve organisational effectiveness. Ability to understand and apply relevant information to make appropriate decisions which reflect key priorities and requirements. Ability to adopt a conscientious and proactive approach to work to achieve and maintain excellent standards.DESIRABLE The ability to communicate through the medium of Welsh. Experience maintaining digital telephony systems. Ability to support Microsoft Windows devices (Mobile Data Terminals). Knowledge of digital and analogue radios. Knowledge of maintaining command and control mobilising equipment. Ability to maintain a confident and resilient attitude in highly challenging situations. Ability to embrace and value diversity and demonstrates a fair and ethical approach in all situations.Please note: This role involves frequent travel between sites throughout the South Wales area, periodic travel outside the Service area, and practical work on vehicles and communications equipment in workshops, at Service premises and outdoors. The successful candidate must be able to travel independently.