DDaT (ICT) COMMUNICATIONS ENGINEER

WFS Patron; Llantrisant; On-site; GBP 32,000 - 46,000; Full time

Job summary

WFS Patron is seeking an Engineer to join the Digital Data and Technology (ICT) Department in the Communications Team. The role involves hands-on work supporting resilient networking, firewalls, MDTs, digital telephony, and radio systems, with exposure to external aerials and mobilising equipment.

It requires practical, outdoors-ready technicians capable of working with colleagues and contractors to keep critical services operating.

Qualifications

• Sound technical foundation and methodical fault-finding.
• Willingness to develop across the full range of DDaT communications systems.
• Ability to communicate clearly with technical and non-technical colleagues.
• Welsh language skills desirable but not essential.

Responsibilities

• Provide first and second line support, diagnostics, maintenance and repair across networking and firewalls, MDTs, digital telephony, command and control mobilising equipment, and radio systems.
• Support external aerials and associated communications equipment, maintaining accurate asset records.
• Collaborate with colleagues and external contractors to keep essential services operating effectively.
• Carry out practical technical work outdoors at service sites in varying weather conditions and environments.
• Follow safe systems of work and prioritize health and safety for yourself and others.

Job description

Digital transformation, data and technology all play a central role in how we deliver our services from mobilising crews and accessing critical risk information to managing resources and supporting back office functions. As we continue to modernise, digital transformation is helping us build smarter, more connected systems that enhance responsiveness, improve decision making, and strengthen community safety.

We are now seeking a motivated, experienced, and proactive individual to join our Digital Data and Technology (ICT) Department as an Engineer within our Communications Team.

This is a varied, hands on technical role supporting the resilient, secure and reliable infrastructure that underpins critical operational and corporate services. In line with the job description, the postholder will provide first and second line support, diagnostics, maintenance and repair across networking and firewalls, Mobile Data Terminals (MDTs), digital telephony, command and control mobilising equipment, and portable and vehicle based digital and analogue radio systems. The role also includes supporting external aerials and associated communications equipment, maintaining accurate asset records, and working with colleagues and external contractors to keep essential services operating effectively.

The role has a significant practical element and is not solely desk based. Duties may involve working on and around Service vehicles to install, inspect, test, maintain or replace communications and mobilising equipment; accessing external aerials and equipment; and undertaking work outdoors at Service sites in a range of weather conditions. Candidates should therefore be comfortable carrying out practical technical work in operational environments, following safe systems of work and taking reasonable care for their own health and safety and that of others. We are looking for someone with a sound technical foundation, a methodical approach to fault finding and a willingness to develop across the full range of DDaT communications systems. The ability to communicate clearly with technical and non technical colleagues, follow procedures and work effectively as part of a team is essential. Welsh language skills are desirable but not essential.