DC IT/Run Technician

OVH GmbH; Erith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT solutions seeks a Datacentre Technician to join a dynamic team in Erith, UK. This role involves working on server maintenance, contributing to service reliability, and ensuring optimal operations within a 24/7 environment. Ideal candidates will possess a keen interest in IT, excellent communication skills, and the ability to work both independently and collaboratively.

Qualifications

• A keen interest in IT and computer hardware.
• Experience building and maintaining computers.
• Basic knowledge of computer networking.

Responsibilities

• Enable datacentre capacity growth through server installation and maintenance.
• Contribute to service reliability by troubleshooting and upgrading servers.
• Assist team members with relevant maintenance tasks within the datacentre.

Skills

Attention to detail

Team player

Excellent communication

Organised

Autonomous

Adaptable

Interest in IT

Building computers

Basic networking knowledge

Positive mindset

Analytical skills

Flexibility for shifts

Job description

Select how often (in days) to receive an alert:

• You’ll be part of a team of 7 other technicians and 2 supporting Technical Leads to provide operational excellence on IT maintenance.
• You’ll be involved in the daily handover meeting, communicating on all events in the datacenter and handing over key details.

Your main responsibilities:

Enable datacentre capacity growth:
• Optimise racks for new servers
• Connect power and network cables within server and network racks
• Install servers as required by the Team Leader and in accordance with the operational plan
• Assemble and install server hardware (assemble/install/upgrade/update servers)
• Adhere to health and safety rules and regulatory requirements

Contribute to service reliability:
• Complete interventions on the servers in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot complex issues using various tools
• Perform regular established maintenance procedures
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• Keep asset databases up to date
• Manage and resolve system failures quickly
• Escalate incident tickets to L2 support where appropriate
• Assist team members with other relevant maintenance tasks within the DC

Your future impact

In 6 months

• You will be working within the 24/7 Run technician shift pattern
• You will be capable of interacting with the IT assets on site, respecting the operational standards and expectations for working in a live IT environment.
• Capable of escalating issues and problems that you cannot resolve with the level 2 technicians or technical leads.
• Able to work on basic troubleshooting topics alone or with the assistance of your colleagues, working within the SLA targets.

And in 1 year

• You will be capable and comfortable with working with most IT assets on site.
• Comfortable and familiar with the process of escalating and communicating any abnormalities tot he on site teams and escalation resources at your disposal.
• Able to contribute to the growth projects for the site, installing, patching and powering network, server and general IT infrastructure.
• Comfortable with working within the targets set.
• Comfortable identifying priority work or tasks and seeing them through to completion.

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Skills required:

• Attention to detail and a solution orientated approach
• A team player with excellent communication skills
• Organised, autonomous and adaptable
• A keen interest in IT and computer hardware
• Experience of building and maintaining computers
• Basic knowledge of computer networking
• Positive, energetic and proactive mindset
• Ability to take a step back, analyse, evolve and improve
• Flexibility to work 24/7 work shifts