DC IT/Run Technician M/F/X

OVHcloud; Erith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the IT industry is looking for a full-time IT maintenance technician in Erith. The role involves assembling server hardware, troubleshooting issues, and ensuring service reliability in a dynamic datacentre environment. You will be part of a skilled team, contributing to operational excellence and overall service reliability.

Qualifications

• Experience in building and maintaining computers.
• Ability to work 24/7 shifts.

Responsibilities

• Connect power and network cables within server racks.
• Complete interventions on servers due to monitoring alerts.
• Upgrade servers and troubleshoot issues.

Skills

Attention to detail

Communication skills

Organised

Interest in IT and hardware

Basic knowledge of networking

Proactive mindset

Job description

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• You’ll be part of a team of 7 other technicians and 2 supporting Technical Leads to provide operational excellence on IT maintenance.
• You’ll be involved in the daily handover meeting, communicating on all events in the datacenter and handing over key details.

Your main responsibilities:

Enable datacentre capacity growth:

• Connect power and network cables within server and network racks
• Install servers as required by the Team Leader and in accordance with the operational plan
• Assemble and install server hardware (assemble/install/upgrade/update servers)
• Adhere to health and safety rules and regulatory requirements

Contribute to service reliability:

• Complete interventions on the servers in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot complex issues using various tools
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• Keep asset databases up to date
• Escalate incident tickets to L2 support where appropriate
• Assist team members with other relevant maintenance tasks within the DC

Your future impact

In 6 months

• You will be working within the 24/7 Run technician shift pattern
• You will be capable of interacting with the IT assets on site, respecting the operational standards and expectations for working in a live IT environment.
• Capable of escalating issues and problems that you cannot resolve with the level 2 technicians or technical leads.
• Able to work on basic troubleshooting topics alone or with the assistance of your colleagues, working within the SLA targets.

And in 1 year

• You will be capable and comfortable with working with most IT assets on site.
• Comfortable and familiar with the process of escalating and communicating any abnormalities tot he on site teams and escalation resources at your disposal.
• Able to contribute to the growth projects for the site, installing, patching and powering network, server and general IT infrastructure.
• Comfortable with working within the targets set.
• Comfortable identifying priority work or tasks and seeing them through to completion.

Skills required:

• Attention to detail and a solution orientated approach
• A team player with excellent communication skills
• Organised, autonomous and adaptable
• A keen interest in IT and computer hardware
• Experience of building and maintaining computers
• Basic knowledge of computer networking
• Positive, energetic and proactive mindset
• Ability to take a step back, analyse, evolve and improve
• Flexibility to work 24/7 work shifts

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

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