Day Concierge

Vita Group; Manchester; On-site; GBP 16,000 - 20,000; Part time

Job summary

Join a dynamic team at Vita Group as a Day Concierge in Manchester. You will significantly enhance the living experience of residents through excellent customer service, proactive event management, and maintaining high standards at a luxurious site. Enjoy a part-time schedule that allows for creative engagement while enjoying competitive benefits.

Benefits

28 days paid holiday pro-rata

Birthday off

Access to Perkbox account

Royal London Pension contribution

Company events and parties

Recognition programmes

Career development opportunities

24/7 Employee Assistance

Qualifications

• Experienced in customer service, enhancing guest experiences.
• Event management experience preferred; training provided.
• Must be tech-savvy and have a proactive cleaning approach.

Responsibilities

• Provide exceptional service to residents and guests at the front desk.
• Manage event preparations and promote resident activities.
• Maintain cleanliness and standards of the communal area.

Skills

Customer Service

Event Management

Communication

Organizational Skills

Proactive Attitude

Job description

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Day Concierge and Event Host. Manchester

Hourly Rate: £13

Working Hours: 4pm – 9pm. 3x shifts per week

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance, and our services take care of the finer details, so residents enjoy more of each day effortlessly. We are seeking a dynamic and enthusiastic Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the experience for our residents. You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort.

Our Concierge Team

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Manage room turn arounds, check-in and check-outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
  
  

Event Management: We run our resident experience events 5 nights a week (days may vary Monday - Sunday). On-Site events can include activities such as, cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners:

• Promote events, garnering resident interest and confirming guest list attendance
• Prepare & deliver events with a lively and vibrant approach
• Close down events, cleaning and tidying all equipment and products as required.
  
  

Additional Responsibilities: Our Concierge team are responsible for delivering a multitude of additional tasks, including:

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
  
  

Professional Experience

Who we want to join our team…..

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Event management experience would be a significant advantage, however full training is provided.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Concierge must be technologically astute.
  
  

Personal Characteristics

• Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity
• Resilience, with an ability to effectively navigate unexpected situations.
• Our Concierge need to be able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required
• Must be willing to handle and work with alcohol products when events demand.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Concierge team is imperative to be available as required to ensure continuous service to residents.
  
  

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of student accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

Seniority level

• Seniority level

  Entry level

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  Part-time

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