Data Support Officer - Grade 7 (£37,068 - £38,058)

Croydon Council; Croydon; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established local authority is seeking a skilled administration professional to enhance service delivery for children and families. This role focuses on timely data monitoring and analysis, utilizing various databases and statistical techniques to improve outcomes. The ideal candidate will possess strong communication skills and a good understanding of data protection requirements. With a commitment to professional development and a supportive work environment, this position offers the chance to make a significant impact in a community-focused setting. If you are passionate about using data to drive positive change, this opportunity is for you.

Benefits

Highly competitive compensation package

29-31 days annual leave

Pension scheme with 20% employer contribution

Continuing Professional Development

Investment into wellbeing

Employee Discount scheme

Flexible working arrangements

Qualifications

• Experience in administration and data management systems.
• Knowledge of national policy and strategy in social care.

Responsibilities

• Monitor and support data for effective service delivery.
• Provide analysis of performance and attendance.

Skills

Administration

Data Management

Analytical Methods

Statistical Techniques

Communication Skills

Numeracy

Time Management

Education

Relevant qualification in Administration or Data Management

Tools

Excel

Databases

Job description

The core purpose of the role is concerned with timely and accurate data monitoring and support which is essential to the effective and efficient delivery of services for children and families. Support the evidencing of performance and impact and maximising the use of data to improve outcomes for families.

About You

We are looking for an experienced administration professional that is able to demonstrate their knowledge and experience. You will have relevant knowledge of administration and data management systems including a range of analytical methods in order to provide analysis of performance and attendance, management information systems and their general functionality within social care or similar function, different evaluation and research methods. The successful candidate will understand the national policy, strategy and developments. You will be able to work in accordance with all Data Protection requirements and GDPR arrangements.

Key Responsibilities and Qualifications:

1. Experienced in using a range of databases, particularly those used within social care environments.
2. Confidence in using a variety of statistical techniques and software to provide the most effective data.
3. Experience of contributing to the development of a highly motivated, high achieving and stable workforce with a positive, “can-do”, customer-centred culture.
4. Excellent oral and written communication skills including report writing.
5. Ability to use a number of different databases and to interpret data generated from these and other spreadsheets.
6. A good level of numeracy.
7. Ability to manage expectations and ensure deadlines are adhered to.
8. Ability to plan and manage work under pressure and apply prioritisation across different areas of work.
9. Medium - Advanced Excel user.

You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer:

1. Highly competitive compensation package
2. 29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more
3. A pension scheme with an average employer contribution of 20%
4. Continuing Professional Development – genuine opportunities to grow, develop and specialise in your career
5. Investment into your wellbeing
6. Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more)
7. Flexible & hybrid working arrangements to support a healthy work-life balance

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check.