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Advice and Support Officer, hireful

Guardian Jobs

London

Hybrid

GBP 32,000

Full time

3 days ago

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Job summary

A leading organization seeks an Advice and Support Officer to provide essential support services to civil servants. This role requires strong communication skills and an understanding of welfare benefits, with the opportunity for hybrid working after probation. Excellent benefits, including health plans and generous leave, are also offered.

Benefits

Health cash plan

Life assurance

Generous annual leave

Birthday leave

Interest-free loans

Cycle to work scheme

Qualifications

Excellent communicator in writing and verbally.
Confident in handling difficult conversations.
Basic knowledge of welfare benefits.

Responsibilities

Provide advice and information about their Services.
Screen applications for urgency and handle inquiries.
Collaborate with team members.

Skills

Communication

Data Recording

Welfare Benefits Knowledge

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Location: Cheam, Surrey (hybrid - at least 3 days in the office per week during probation, reducing to at least 2 days post probation)

Contract type: Fixed Term Contract until 31.05.26

Hours: Full time (35 hours per week)

Salary: £31,228 per annum

The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support.

Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:

Providing advice and information about their Services
Screening applications for urgency, checking eligibility, handling enquiries and phone calls
Exploring the applicants’ circumstances to understand their needs and how they can help
Collaborating with the Help, Advice and Services team members and other teams within their organisation

They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations. You will also have a basic knowledge of welfare benefits and be able to record data accurately and consistently.

They support hybrid working. In this role, you will need to commit to working from their Head Office. During the 3 month probation period, you will be based 3 days per week in the Head Office. If probation is successfully completed, you will have the option to work up to 3 days per week from home.

They offer excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, interest free loans for season tickets and their cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11.59pm on 29th June. Interviews will take place soon after closing.

Our client is committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

Strictly no agencies.

You may also have experience in the following: Advice and Support Officer, Support Advisor, Advice Worker, Welfare Support Officer, Client Services Officer, Caseworker, Service Advisor, Information and Advice Officer, Financial support officer, Charity Services etc

REF-221 990

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