Data Strategy & Platforms Lead — Customer 360 & Martech

Accenture PLC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Accenture PLC in London and Manchester seeks a Data Strategy & Platforms Associate Manager to lead teams shaping customer‑centric data strategies that transform marketing, sales and service performance. You will define strategic direction, architect scalable solutions, and oversee modern Customer & Marketing data platforms across complex organisations, working with CDPs, CRMs and cloud platforms.

The role requires senior stakeholder influence, workshop facilitation, and delivering measurable

Qualifications

• Experience in Customer Data Strategy, Martech, CRM or Data Transformation roles.
• Hands-on experience with CDP, CRM, PIM, DAM, CMS, and Marketing Automation platforms.
• Strong knowledge of Martech and Adtech ecosystems.
• Strong understanding of segmentation, personalisation, decisioning, and predictive analytics.
• Solid understanding of cloud data platforms (Azure, GCP, or AWS) and data engineering concepts.
• Exceptional communication skills with the ability to influence senior stakeholders.

Responsibilities

• Lead enterprise Data Strategies across Marketing, Sales, and Customer Experience.
• Lead data product strategy, roadmaps, and value realisation.
• Own the definition and prioritisation of customer data products, use‑case roadmaps, and value realisation.
• Define the key integration patterns between Customer and Marketing data platforms including CDPs, CRM, PIM, DAM, CMS, and Marketing Automation.
• Manage multi‑disciplinary teams of consultants, architects, analysts, and client stakeholders.
• Oversee delivery quality, ensuring alignment between business objectives and technical execution.
• Partner with technical architects to define scalable, cloud‑native data architectures supporting customer 360, audience management, and advanced analytics.
• Act as a senior advisor to senior client stakeholders.
• Ensure strategies are measurable, defining KPIs and value‑tracking frameworks.
• Facilitate workshops, executive steering sessions, and cross‑functional alignment.
• Manage risk, resolve delivery challenges, and drive high levels of client satisfaction.

Skills

Customer data strategy

Martech & Adtech

CRM & data transformation

CDP/CRM/PIM/DAM/CMS

Cloud data platforms

Data engineering concepts

Stakeholder influence

Tools

Azure

AWS

GCP

Job description

Accenture PLC in London and Manchester seeks a Data Strategy & Platforms Associate Manager to lead teams shaping customer‑centric data strategies that transform marketing, sales and service performance. You will define strategic direction, architect scalable solutions, and oversee modern Customer & Marketing data platforms across complex organisations, working with CDPs, CRMs and cloud platforms.

The role requires senior stakeholder influence, workshop facilitation, and delivering measurable