Data specialist

Severn Trent; Coventry; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

28 days holiday

Annual bonus £2,250

Pension scheme

Sharesave

Training & development

Electric vehicle scheme

Volunteer days

Job summary

Severn Trent’s Comms team is seeking a Data Specialist to join the Executive Complaints Team for a 12‑month fixed-term contract. You’ll turn data from multiple systems into a central, accessible hub and deliver bite-sized visual updates for stakeholders up to STEC, supporting action across the business.

With SQL queries, Power BI dashboards, and high-quality datasets, you will identify patterns, priorities and risks, and communicate insights clearly to a wide audience.

Qualifications

• Experience writing SQL queries to extract, join, manipulate and analyse data from multiple datasets.
• Experience designing and building dashboards in Power BI, from requirement to insight delivery.
• Ability to structure, cleanse, and maintain high-quality datasets.
• Strong attention to detail and commitment to data accuracy and integrity.
• Ability to communicate complex data clearly to a range of stakeholders.
• Experience working in a performance, reporting, or data-driven environment.
• Root Cause Analysis (RCA) capability – linking complaints to business performance.

Responsibilities

• Create a central data hub from multiple systems for easy access and analysis.
• Develop bite-sized visual updates and actions for audiences up to STEC.
• Identify patterns, trends, priorities and risks from complaints data.
• Collaborate with cross-functional teams to improve customer experience.

Skills

SQL queries

Power BI

Data cleansing

Attention to detail

Stakeholder comms

RCA

Data governance

Tools

CRM systems

SQL databases

Power BI

Data visualization tools

Job description

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Our Comms team is on the lookout for a Data Specialist to join their Executive Complaints Team for a 12 month fixed term contract!

LET’S TELL YOU MORE

With a new CEO with a huge focus on improving customer experience, we are building a brand-new team to focus on continuous improvement built from complaints, creating action to bring changes into the business to better serve our customers!

The Data Specialist is the heart of the Executive Complaints team and is essential in delivering insight to all other areas of the team, for them to digest and build from. Whether that’s taking learnings, assessing patters and trends or identifying priorities or risks.

As the Data Specialist, you’ll be using the data from multiple systems and creating a central hub for the information to be stored so it can be assessable and measurable. Whilst also creating bite sized, visual updates and snippets of actions and updates for all audiences all the way up to STEC.

This role will work Monday – Friday 37 hours at week, with flexibility on Office base location as long as it is within our Region, and you are happy to frequently travel to our Head Office in Coventry.

How We Work

You’lljoin a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities.That’swhy we value in-person moments to keep our culture alive and why for this roleyou’llusually find us in the office during our working hours.

WHAT WE'ER LOOKING FOR

• Experience writing SQL queries to extract, join, manipulate and analyse data from multiple datasets.
• Experience designing and building dashboards in Power BI, from understanding the requirement through to presenting the finished insight.
• Ability to structure, cleanse, and maintain high‑quality datasets.
• Strong attention to detail and commitment to data accuracy and integrity.
• Ability to communicate complex data clearly and effectively to a range of stakeholders.
• Experience working in a performance, reporting, or data‑driven environment.
• Investigation & Problem-Solving - Strong analytical thinking to assess complex, multi-touchpoint complaints
• Advanced Communication (Written & Verbal)
• Stakeholder Management & Collaboration
• Regulatory & Risk Awareness - Understanding of complaint handling regulations
• Root Cause Analysis (RCA) Capability - Linking complaints to broader business performance and Recommending preventative actions
• Data & Insight Literacy - Interpreting MI dashboards and complaint trends and Identifying emerging themes or repeat issues
• System & Process Proficiency - Strong use of case management / CRM systems
• Prioritisation & Case Management
• Attention to Detail & Quality Focus
• Resilience & Professional Judgement

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from allwalks of lifeand celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We’relooking for people who want to get involved, be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It’snot just a job;it’sa career. We offer benefits that rewardgreat workand award‑winning training to help you reach your potential.You’llalso contribute to the environment and community. Some of our benefits include:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year