Data specialist

Severn Trent Water; Coventry; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Volunteer days

Job summary

Severn Trent Water is recruiting a Data Specialist to join the Executive Complaints Team on a 12-month fixed-term contract. Based in our region with travel to Coventry Head Office, you will build a central data hub and deliver actionable insights.

The role demands advanced SQL, Power BI dashboarding, and strong data stewardship to inform decision-making. You will translate complex data into clear narratives for stakeholders, maintain data quality, and support continuous improvement of complaint

Qualifications

• Experience writing SQL queries to extract, join, and analyze data from multiple datasets.
• Experience designing and building dashboards in Power BI, from requirement gathering to insight delivery.
• Ability to structure, cleanse, and maintain high-quality datasets.
• Strong attention to detail and commitment to data accuracy and integrity.
• Ability to communicate complex data clearly to a range of stakeholders.
• Experience working in a performance, reporting, or data-driven environment.
• Root cause analysis and identifying trends to drive actions.

Responsibilities

• Build a central data hub from multiple systems for accessible insights.
• Create bite-sized visual updates and actions for all audiences up to STEC.
• Analyse complaints data to identify patterns and priorities for improvement.

Skills

SQL queries

Power BI dashboards

Data cleansing

Data integrity

Stakeholder communication

CRM systems

Root Cause Analysis

Tools

Power BI

SQL

CRM systems

Job description

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At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

OurComms teamis on the lookoutfor aData Specialistto join theirExecutive Complaints Teamfor a12 monthfixed term contract!

LET’S TELL YOU MORE

With a new CEO with a huge focus onimproving customer experience,we are building a brand-new team to focus on continuous improvement built from complaints,creating action to bring changes into the businesstobetter serve our customers!

TheData Specialistis theheart of theExecutive Complaintsteamandisessentialindelivering insightto all other areas of the team, for them to digest and build from.Whetherthat’stakinglearnings,assessing patters andtrendsoridentifyingprioritiesor risks.

As theDataSpecialist,you’llbeusing the data frommultiplesystemsand creating acentral hubfor the information to be stored so it can beassessable and measurable. Whilst alsocreatingbite sized, visual updates and snippets of actions andupdatesfor all audiencesall the way up to STEC.

This role will workMonday – Friday 37 hoursatweek, with flexibility on Office base locationas long as it is within our Region, and you are happy tofrequentlytravel to our Head Office in Coventry.

HOW WE WORK

You’lljoin a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities.That’swhy we value in-person moments to keep our culture alive and why for this roleyou’llusually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

• Experience writing SQL queries to extract, join, manipulate and analyse data from multiple datasets.
• Experience designing and building dashboards in Power BI, from understanding the requirement through to presenting the finished insight.
• Ability to structure, cleanse, andmaintainhigh‑quality datasets.
• Strong attention to detail and commitment to data accuracy and integrity.
• Ability to communicate complex data clearly and effectively to a range of stakeholders.
• Experienceworking in a performance, reporting, or data‑driven environment.
• Investigation & Problem-Solving - Strong analytical thinking to assess complex, multi-touchpoint complaints
• Stakeholder Management & Collaboration
• Regulatory & Risk Awareness - Understanding of complaint handling regulations
• Root Cause Analysis (RCA) Capability - Linking complaints to broader business performance andRecommendingpreventative actions
• Data & Insight Literacy - Interpreting MI dashboards and complaint trends andIdentifyingemerging themes or repeat issues
• System & Process Proficiency - Strong use of case management / CRM systems
• Prioritisation& Case Management
• Attention to Detail & Quality Focus
• Resilience & Professional Judgement

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from allwalks of lifeand celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We’relooking for people who want to get involved, be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It’snot just a job;it’s a career. We offer benefits that rewardgreat workand award‑winning training to help you reach your potential.You’llalso contribute to the environment and community. Some of our benefits include:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

LET’S GO

We can’t wait to hear from you. We’lllet you know the outcome after the closing date, so keep an eye on your phone and emails.