Data Service Delivery Manager

Automobile Association; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

The AA is seeking a Data Service Delivery Manager for a 9-month fixed-term contract in London. The role focuses on enhancing data services, leading incident management, and collaborating with stakeholders using modern data technologies. You'll enjoy a hybrid work setting and various employee benefits, making a significant impact on the organization's data goals.

Benefits

Cash-Car Allowance

Private Medical Insurance

25 days annual leave

Worksave pension scheme

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Learning and development opportunities

24/7 remote GP service

Qualifications

• Experience in data service delivery with ETL exposure.
• Strong communication skills with senior leaders.
• Hands-on experience with ServiceNow, incident management.

Responsibilities

• Manage data service performance, SLAs and service reviews.
• Lead incident and problem management processes.
• Drive service improvement initiatives and own service plans.

Skills

ServiceNow

Data service delivery

Stakeholder engagement

Cloud platforms

Change management

Tools

Azure

Databricks

Informatica

Job description

Location: London (hybrid working 3 office days per week)

Employment Type: 9-month Fixed Term Contract (FTC)

Additional Benefits: Cash-Car Allowance & Private Medical Insurance

Are you passionate about data and eager to make a significant impact? The AA is a well-loved brand with a range of driver services much wider than most people realise. We have an enviable set of data assets from breakdown, service, repair, insurance, telematics, digital interactions, car dealers, and driving school!

If that’s not enough, we’re focused on making Data our new Superpower as one of only 4 strategic priorities for the Group. Our growing team is modernising our data infrastructure to a cutting-edge cloud platform and enabling machine learning and GenAI. Join us at an exciting time and be part of a team that is driving meaningful change for our customers, colleagues, and shareholders.

#LI-Hybrid

This is the job

We are looking for aData Service Delivery Managerto lead and support our data engineering operations. You will be instrumental in ensuring the performance, reliability, and continuous improvement of our data services and platforms. This role is central to our ambition to make data our superpower.

Please note this is a 9-month fixed term contract.

What will I be doing?

• Manage data service performance, including SLAs and service reviews.
• Build strong relationships with business stakeholders to ensure effective communication and service alignment.
• Lead incident and problem management processes, ensuring timely resolution and continuous improvement.
• Act as the primary interface during major incidents, coordinating between business and IT operations.
• Drive service improvement initiatives and own service improvement plans.
• Collaborate with technology partners (e.g., Azure, Databricks, Informatica) to ensure optimal platform performance and support.
• Champion best practices in data service management and contribute to the evolution of our data ecosystem.

What do I need?

• Proven experience in data service delivery or a similar role, with strong experience specifically within data environments, including ETL landscape exposure.
• Strong stakeholder engagement and communication skills, with a track record of working effectively with senior leaders (e.g., Directors, Heads of Department).
• Hands-on experience with ServiceNow, including incident management, reporting, and service performance tracking.
• Proficiency in cloud platforms and modern data technologies such as Azure, Databricks, and Informatica.
• Demonstrated ability to manage change and drive continuous service improvement while balancing delivery speed with long-term technical sustainability.
• Collaborative and adaptable mindset, with a commitment to best practices in service delivery.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.