Data Quality Analyst

Commercial Services Group; East Malling; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Concessionary day during Christmas

Pension scheme

Life assurance

CSG Academy learning & development

Job summary

LASER Energy, part of Commercial Services Group, is seeking a Data Quality Analyst to safeguard the accuracy and integrity of energy data used for public sector customers. Hybrid Kings Hill location with full-time hours, focusing on data issue resolution and improving reporting accuracy.

You will validate data, manage queries, and drive data quality improvements across systems, ensuring timely, reliable insights for customers and stakeholders.

Qualifications

• A-Levels or an equivalent qualification.
• Experience delivering customer reporting outputs to tight schedules.
• Understanding of the energy industry is advantageous.
• Strong analytical thinking and problem-solving skills.
• Some experience managing large datasets accurately and within agreed timescales.
• Strong IT skills, particularly across Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritise and manage time effectively.
• Resilient, adaptable and self-motivated.
• Strong relationship-building skills with the ability to work collaboratively across teams.

Responsibilities

• Importing and maintaining customer data within the Bureau database.
• Validating invoices, site changes, meter changes and associated records.
• Reviewing large datasets to identify missing, duplicate or inaccurate information.
• Investigating data gaps, anomalies and discrepancies through to resolution.
• Managing data queries with customers, suppliers and internal stakeholders.
• Tracking corrective actions and maintaining clear records of resolved issues.
• Completing quality checks to ensure data is accurate and fit for purpose.
• Communicating data quality concerns that could affect customer reporting or service delivery.
• Identifying opportunities to improve data controls, processes and ways of working.
• Supporting the testing and adoption of systems and tools that improve data quality and efficiency.

Skills

Analytical thinking

Data management

Microsoft Office

Communication skills

Time management

Detail orientation

Team collaboration

Education

A-Levels

Tools

Bureau database

Excel

Data validation

Job description

Data Quality Analyst Commercial Services Group•West Malling, England, United Kingdom

Data Quality Analyst

Location: Kings Hill/Hybrid

Hours: Full Time, 37 hours per week

We are looking for a Data Quality Analyst to join our team at LASER Energy, playing a key role in maintaining the accuracy and integrity of the energy data used to support public sector customers. This is an opportunity to make a meaningful impact, with responsibility for identifying data issues, resolving discrepancies and helping customers better understand their consumption, costs and carbon emissions.

This role would suit someone who is passionate about data with strong analytical and problem‑solving skills who is interested in developing their knowledge of energy data, utility billing and carbon reporting.

Who we are

LASER is part of Commercial Services Group (CSG), one of the UK’s largest local authority‑owned trading organisations, operating 35+ businesses across education, energy, IT, procurement, HR and more.

With over 1,700 employees, our ambition is to create value and impact for every customer, every day.

Our mission is simple. We support the delivery of better public services to help people live, learn and thrive. This purpose underpins everything we do.

Why this role matters

You will play a key role in protecting the quality and reliability of customer data, ensuring energy information is accurate, complete and processed within agreed timescales.

This is a role where analytical judgement, attention to detail and collaboration are essential, with responsibility for investigating data issues and managing them through to resolution. Your work will support accurate reporting and help public sector organisations manage their utility consumption, costs and carbon emissions effectively.

What you’ll be doing

• Importing and maintaining customer data within the Bureau database
• Validating invoices, site changes, meter changes and associated records
• Reviewing large datasets to identify missing, duplicate or inaccurate information
• Investigating data gaps, anomalies and discrepancies through to resolution
• Managing data queries with customers, suppliers and internal stakeholders
• Tracking corrective actions and maintaining clear records of resolved issues
• Completing quality checks to ensure data is accurate and fit for purpose
• Communicating data quality concerns that could affect customer reporting or service delivery
• Identifying opportunities to improve data controls, processes and ways of working
• Supporting the testing and adoption of systems and tools that improve data quality and efficiency

What we’re looking for

• A-Levels or an equivalent qualification
• Experience of delivering customer reporting outputs to tight schedules
• A good understanding of the energy industry is advantageous
• Strong analytical thinking and problem‑solving skills
• Some experience managing large datasets accurately and within agreed timescales would be a bonus
• Strong IT skills, particularly across Microsoft Office applications
• Excellent written and verbal communication skills
• The ability to multitask, prioritise and manage time effectively
• A resilient, adaptable and self‑motivated approach
• Strong relationship‑building skills with the ability to work collaboratively across teams

What you’ll get in return

• Salary of £25,948.96
• 25 days annual leave, rising in line with policy for the role
• One concessionary day during the Christmas period
• Pension scheme with employer contribution to be confirmed once the salary is provided
• Life assurance cover
• Access to Learning & Development opportunities via our CSG Academy

Why CSG?

CSG is the UK’s largest local authority‑owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.