Data Protection Case Officer | Royal Cornwall Hospitals NHS Trust

Royal Cornwall Hospitals NHS Trust; Truro; On-site; GBP 32,000 - 42,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust is seeking a Data Protection Case Officer to support access to records under the Data Protection Act and UK GDPR. You will work in a small team, communicating effectively with internal and external personnel to locate personal files (physical and electronic) and prepare them for disclosure under tight deadlines.

You will prioritise tasks within department policies, ensure information release is correctly restricted, record all requests on Datix, handle misfiled

Qualifications

• Experience or ability to work under Data Protection/UK GDPR rules.
• Ability to locate personal files (physical and electronic) and prepare them for disclosure under deadlines.
• Effective communication with internal and external personnel.

Responsibilities

• Assist in locating personal files (physical and electronic) for disclosure under tight deadlines.
• Prioritise and allocate the administrative workload within defined policies.
• Identify information to release and restrict information as per Data Protection Act 2018 and UK GDPR.
• Record all requests on Datix and log misfiled personal data.
• Take calls from the public, solicitors and the Police.

Skills

Communication

Teamwork

Prioritisation

Datix system

Tools

Datix

Job description

Data Protection Case Officer | Royal Cornwall Hospitals NHS Trust

Under the Data Protection Act data subjects have a right to have access to and copies of their records, this role is to assist in the provision of these records

You will be required to work as part of a small team, communicating effectively and courteously with a wide range of internal and external personnel.

You will be involved in all aspects of locating personal files both physical and electronic and preparing them for disclosure to a tight deadline.

To work on own initiative to prioritise, assist with the management and allocation of the administrative workload of the department within clearly defined policies and procedures, but understand when to escal**?**.

To clearly and accurately identify information which will be released to outside agencies and individuals (restricting information where appropriate), adhering to the Data Protection Act 2018, UK General Data Protection Regulation and Access to Health Records Act 1990

To record all requests on Datix (reporting system)

To receive, log and action any incidences of misfiled personal identifiable information.

To take calls from the public, solicitors and the Police in response to their requests.

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

• Royal Cornwall Hospital in Truro
• West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future.The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that is safe, kind and high-quality. We are RCHT.

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Occupational Health clearance

Satisfactory Disclosure and Barring Service check

Right to work in the UK

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

Sponsorship is unavailable for this role.

This advert closes on Thursday 29 Oct 2026