Team Secretary - DOPMH

Cornwall Partnership; Liskeard; On-site; GBP 26,000 - 27,000; Full time

Job summary

Cornwall Partnership NHS Foundation Trust in Liskeard is seeking a proactive Team Secretary to support the Tamar Dementia in Older Peoples Mental Health (DOPMH) service at Trevillis House.

You will provide secretarial and administrative support, manage confidential information, coordinate with the team, patients and carers, and help ensure a high quality service during 37.5 hours per week, Monday to Friday.

Qualifications

• GCSE Maths and English or equivalent.
• RSA III Word-Processing or equivalent qualification or experience.
• RSA II Audio-Typing or equivalent qualification or experience.
• Computer Literate with experience of spreadsheets and databases.
• Previous experience working as a secretary within the NHS.
• Shorthand.
• Previous experience working as a secretary in a clinical environment in mental health.

Responsibilities

• Provide secretarial and administrative support to the Tamar Dementia in Older Peoples Mental Health (DOPMH) Team, ensuring that all requests—typing or administrative—are promptly met.
• Ensure effective lines of communication between team members, patients and others, whilst maintaining confidentiality at all times.

Skills

Shorthand

Word Processing

Audio Typing

NHS experience

Computer literacy

Databases

Spreadsheets

Interpersonal skills

Education

GCSE Maths and English

Job description

Main area East AMH, LD & DOPMH Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday, 8.45 a.m. - 5.00 pm.) Job ref 201-26-815-A

Site Trevillis House Town Liskeard Salary £25,760 - £27,476 Per Annum Salary period Yearly Closing 30/10/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

An exciting opportunity for a self-motivated, highly organised, adaptable and enthusiastic individual to join our service as a Team Secretary for the Tamar Dementia in Older Peoples Mental Health (DOPMH) Service based at Trevillis House in Liskeard.

As well as having effective organisational, communication and interpersonal skills, it is essential that the applicant is able to prioritise work, handle difficult situations and have a flexible approach to working as part of a team. You should be able to integrate well with the existing team, be flexible in supporting the functions of the team and have a genuine desire to contribute to providing a quality service for patients.

The post holder should also demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues, patients, carers, the general members of the public and representatives from other hospital and organisations.

This post is working 37.5 hours a week, Monday - Friday 8.45 a.m. - 5.00 p.m.

Main duties of the job

To provide secretarial and administrative support to the Tamar Dementia in Older Peoples Mental Health (DOPMH) Team, ensuring that all requests either typing or administrative are promptly met. To ensure effective lines of communication between team members, patients and others, whilst maintaining confidentiality at all times.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Qualifications and Experience

• GCSE Maths and English or equivalent
• RSA III Word-Processing or equivalent qualification or experience
• RSA II Audio-Typing or equivalent qualification or experience
• Computer Literate with experience of spreadsheets and databases
• Previous experience working as a secretary within the NHS
• Shorthand
• Previous experience working as a secretary in a clinical environment in mental health

Skills and Aptitude

• Excellent communication and interpersonal skills
• Problem Solving
• Ability to meet deadlines and work under pressure whilst remaining calm
• Ability to manage own workload and work independently
• Ability to prioritise and work on own initiative

Knowledge and Abilities

• Knowledge of psychiatric medical terminology
• Knowledge of the Trust’s electronic information systems
• Minute taking

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.