Data Operations Support Analyst

Matterport; Greater London; On-site; GBP 68,000 - 108,000; Full time

Benefits offered by this job

Private medical cover

Dental cover

Life assurance

28 days annual leave

Pension

Season ticket loans

Enhanced parental leave

Job summary

CoStar Group, a leading provider of commercial real estate information and analytics, seeks a Data Operations Support Analyst in London. You will support data feeds, expand customer use, and deliver exceptional service while navigating a fast-paced CRE environment.

Role requires a blend of client relationship skills, attention to detail, and capability to learn new systems. The team collaborates across Research, Sales, Product, and Engineering to resolve issues and improve offerings.

Qualifications

• Bachelor's degree or equivalent required.
• Proven track record of commitment to prior employers.
• Strong experience building rapport with customers over the phone and overcoming objections.

Responsibilities

• Support and grow the utilization of the data feeds program.
• Demonstrate benefits of data feeds to customers and deliver excellent service.
• Reach out to underutilizing customers to increase usage and knowledge.

Skills

Customer service

Communication skills

Relationship building

Analytical thinking

Problem solving

Adaptability

Education

Bachelor's degree or equivalent

Tools

CRM systems

Data feeds technology

Job description

Salary: £68,000 - 108,000 per year

Requirements:

• Bachelors degree or equivalent.
• A track record of commitment to prior employers.
• Strong experience building rapport over the telephone and overcoming objections in a customer service environment.
• Proven ability to build and maintain mutually beneficial relationships with clients.
• Excellent verbal and written communication skills.
• Results-oriented with the ability to prioritize, multitask, drive, and achieve deadlines under pressure.
• Analytical approach with the ability to interpret information and trends, and strong attention to detail.
• Ability to learn new systems and organize workload in a fast-paced work environment.
• Ability to adapt quickly in a technology-led environment.
• Strong interpersonal skills, including conflict resolution and negotiation, when dealing with internal and/or external audiences.
• Ability to be flexible and adapt to changing situations at a high-growth company.
• Demonstrated knowledge of commercial real estate.
• Knowledge of French, German, or Spanish is a plus.
• Preference for candidates with a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents.

Responsibilities:

• Support and grow the utilization of our data feeds program.
• Work with existing and new accounts to demonstrate the benefits of providing data through an automated feeds process while delivering the highest level of customer service.
• Develop a strong understanding of the benefits of using data feeds for our customers.
• Reach out to customers who are underutilizing data feeds.
• Increase data feeds usage and improve customers overall knowledge and experience.
• Master the complexities of the commercial real estate business and competitor behavior to engage in value-added conversations with customers.
• Recommend different and/or additional features or services for assigned accounts to ensure the best value for the customer.
• Meet with customers to review feed quality, onboard new properties, and verify the accuracy of information being provided.
• Track detailed activities describing customer interactions.
• Use customer service skills to put customers at ease and provide exhaustive troubleshooting of the data feeds process before escalation.
• Follow and apply standard operating procedures consistently.
• Ensure customers have a positive and pleasant experience.
• Maintain relationships with primary feed contacts within our book of business.
• Analyze, investigate, and resolve technical issues reported by clients.
• Establish direct feeds with customers.
• Manage existing technical partnerships with software providers.
• Collaborate cross-functionally with Research, Sales, Product, and Engineering teams.
• Present information to internal and/or external contacts for the purpose of problem solving.

Technologies:

• Support
• Marketing

More:

We are CoStar Group, a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are included in the S&P 500 Index and have spent over 35 years building and refining our real estate information and marketplace offerings to help customers make confident decisions. CoStar is the global leader in commercial real estate information, analytics, and news, and our platform is used by professionals around the world to access comprehensive data across more than 5.9 million properties. This Data Operations Support Analyst role is based in London, UK, and is part of a collaborative, innovative environment at our Blue Fin office. We offer a competitive benefits package including full private medical cover, dental cover, life assurance, member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and more. We also promote equality and welcome applications from people of all backgrounds.