Data Operations & Client Success Analyst

Matterport; Greater London; On-site; GBP 68,000 - 108,000; Full time

Benefits offered by this job

Private medical cover

Dental cover

Life assurance

28 days annual leave

Pension

Season ticket loans

Enhanced parental leave

Job summary

CoStar Group, a leading provider of commercial real estate information and analytics, seeks a Data Operations Support Analyst in London. You will support data feeds, expand customer use, and deliver exceptional service while navigating a fast-paced CRE environment.

Role requires a blend of client relationship skills, attention to detail, and capability to learn new systems. The team collaborates across Research, Sales, Product, and Engineering to resolve issues and improve offerings.

Qualifications

• Bachelor's degree or equivalent required.
• Proven track record of commitment to prior employers.
• Strong experience building rapport with customers over the phone and overcoming objections.

Responsibilities

• Support and grow the utilization of the data feeds program.
• Demonstrate benefits of data feeds to customers and deliver excellent service.
• Reach out to underutilizing customers to increase usage and knowledge.

Skills

Customer service

Communication skills

Relationship building

Analytical thinking

Problem solving

Adaptability

Education

Bachelor's degree or equivalent

Tools

CRM systems

Data feeds technology

Job description

CoStar Group, a leading provider of commercial real estate information and analytics, seeks a Data Operations Support Analyst in London. You will support data feeds, expand customer use, and deliver exceptional service while navigating a fast-paced CRE environment.

Role requires a blend of client relationship skills, attention to detail, and capability to learn new systems. The team collaborates across Research, Sales, Product, and Engineering to resolve issues and improve offerings.