Data Migration & Onboarding Specialist (Remote)

Alt Legal; City Of London, Reading; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Remote work options

Job summary

Alt Legal is seeking a Data Migration and Onboarding Specialist to manage client data migration, transformation, and onboarding from initial handoff to completion. The role involves heavy spreadsheet work and occasional client meetings, with hours 9am-5:30pm BST.

You will support customers and internal stakeholders, ensure accurate data handling, and collaborate with engineering, product, and customer success to optimize onboarding experiences. IP domain experience is a plus but not required.

Qualifications

• 4+ years’ experience in data/implementation-focused role involving support of SaaS or professional web-based solutions
• 2+ years’ experience working from home
• High proficiency in Excel (sorting/filtering, Vlookups)
• SQL / Database experience
• Experience with CSMs (e.g., Vitally/ChurnZero)
• Keen attention to detail
• Strong communication skills and project management skills
• Ability to recognize gaps in their own knowledge and seek instruction
• Ability to empathize with and advocate for our customers
• Ability to quickly learn new concepts and teach others
• Good sense of humour and a love of nerdy things
• Intellectual property experience is desired, but it’s not required to apply

Responsibilities

• Support new and existing customers and their onboarding of IP data
• Perform data mapping and manage complex datasets with high level of attention to detail
• Migrate customers’ data into our preferred format
• Coordinate with relevant engineers/personnel to develop & implement a CSV importer process
• Coordinate and receive inputs needed from both customers and internal stakeholders
• Maintain accurate customer records.
• Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
• Stay current with system changes and updates.
• Work closely with customer success, product, and other internal team leads to improve customer experience

Skills

Data migration

SaaS experience

Excel proficiency

SQL/Databases

CSMs (Vitally/ChurnZero)

Communication

Project management

Learning agility

Tools

Vitally

ChurnZero

CSV importer tooling

Job description

Alt Legal is seeking a Data Migration and Onboarding Specialist to manage client data migration, transformation, and onboarding from initial handoff to completion. The role involves heavy spreadsheet work and occasional client meetings, with hours 9am-5:30pm BST.

You will support customers and internal stakeholders, ensure accurate data handling, and collaborate with engineering, product, and customer success to optimize onboarding experiences. IP domain experience is a plus but not required.