Data Manager - Rectification

Lloyds Banking Group; Hove; Hybrid; GBP 67,000 - 74,000; Full time

Benefits offered by this job

A generous pension contribution up to

An annual performance-related bonus

Share schemes including free shares

Discounted shopping

30 days' holiday

Wellbeing initiatives and parental le

Job summary

Lloyds Banking Group in the UK is seeking a Data Manager - Rectification to lead complex data rectification projects, using SQL/SAS to identify customer impact and drive refunds in line with procedures. You will work across teams, shape solutions, and mentor junior analysts while maintaining a focus on data quality and timely delivery in a hybrid work environment with flexible options.

The role emphasizes collaboration with non-technical colleagues to translate data issues into clear business

Qualifications

• Advanced coding using SQL or SAS.
• Coaching and mentoring others.
• Ability to present complex data issues to non-technical audiences.
• Understanding of approaches to ensure high quality and reliable outputs.
• Working collaboratively with non-technical colleagues to understand customer problems and defining data solutions.

Responsibilities

• Leading (and undertaking) the data analysis for the rectification, reporting progress, risks and issues at key forums.
• Using advanced data techniques to identify and calculate the customer impact of rectifications.
• Providing insightful information and advice to guide business decisions
• Driving continuous improvement of processes, tools and techniques and inputting into the future approach of the customer rectification journey
• Mentoring more junior analysts to improve their capabilities, you may also manage a small team of junior analysts.

Skills

SQL

SAS

Python for data analysis

BigQuery

Google Cloud

Mentoring

Communication skills

Collaborative working

Tools

SQL

SAS

Python

BigQuery

Google Cloud

Job description

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours

Job Description

JOB TITLE: Data Manager - Rectification

SALARY: £67,000 - £74,400

LOCATIONS: Belfast, Birmingham, Bristol, Chester, Edinburgh, Glasgow, Hove, Leeds, Manchester, Halifax or Newport

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

Love solving problems and making a real difference? Join a team that uses data to uncover what went wrong, understand the root cause, and deliver better outcomes for our customers.

The team plays a vital role in sourcing, analysing and developing data using SQL/SAS to accurately and efficiently identify customers affected by problems and calculating any refunds required in line with procedures and controls. We're always learning and sharing our knowledge through each project and look for ways to standardise reusable activities.

We aim to make processes straight forward and are empowered to challenge thinking and behaviours to enable the business to adapt and evolve, addressing real customer problems when it matters.

While this is a Data Manager role, it's focused on leading complex rectification projects and driving outcomes rather than people management. You'll work across teams to shape solutions, influence decisions and deliver customer impact,

About Us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you'll find them all here.

Your accountabilities will include :

• Leading (and undertaking) the data analysis for the rectification, reporting progress, risks and issues at key forums. You may also plan and prioritise work across a small portfolio of rectifications
• Using advanced data techniques to identify and calculate the customer impact of rectifications.
• Providing insightful information and advice to guide business decisions
• Driving continuous improvement of processes, tools and techniques and inputting into the future approach of the customer rectification journey
• Mentoring more junior analysts to improve their capabilities, you may also manage a small team of junior analysts.

What you'll need:

• Advanced coding using at least one of SQL and SAS
• Coaching and mentoring others
• Using written and verbal communications skills to present complex data issues to non-technical audiences
• Understanding of approaches to ensure high quality and reliable outputs
• Working collaboratively with non-technical colleagues to understand customer problems and defining data solutions

And any experience of these would be really useful:

• Integrating and analysing data from multiple sources to solve complex business problems
• Python for data analysis, automation or process improvement
• Working with BigQuery and data platforms within Google Cloud
• Using AI-powered tools to accelerate development and improve efficiency

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.