Data Management Engagement Lead (Energy & Utilities / Travel & Transport)

Fa Ewjt Saasfaprod1; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Job summary

EXL is seeking an experienced SAVP – Data Management Engagement Lead to drive delivery of Data Management engagements in the Energy & Utilities and Travel & Transport sectors, with flexibility for hybrid London work and client-site time as required.

You will lead engagements from initiation to completion, manage engagement financials, and help shape sector propositions under the Interlock Lead. This role demands strong delivery credibility and client-facing excellence.

Qualifications

• Extensive hands-on experience delivering data management engagements in enterprise settings.
• Strong client-facing and stakeholder management skills.
• Domain knowledge in energy, utilities, or travel & transport sectors.

Responsibilities

• Lead the delivery of assigned Data Management engagements or major workstreams from initiation through completion, on client site as required, in alignment with requirements, objectives, contracted deliverables and EXL methodologies.
• Manage the day-to-day engagement financials – budget tracking, invoicing inputs, provisions and forecasts – with Finance monthly and oversight from the Interlock Lead.
• Act as the senior EXL point of contact on the ground for assigned engagements, providing the first line escalation for client delivery stakeholders.
• Assemble and manage the resources required to fulfil planned delivery to customer expectations, coordinating with delivery enablement, resource management, and technical leads.
• Manage project change requests and corrective actions, raising commercial changes and material risks to the Interlock Lead for decision.
• Track and report engagement metrics that evidence delivery progress, quality and business value.
• Provide consistent, accurate and timely status reporting to project sponsors and stakeholders, covering progress, risks, issues and actions.

Skills

Delivery leadership

Engagement management

Stakeholder management

Data management

Job description

EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: SAVP – Data Management Engagement Lead (Energy & Utilities / Travel & Transport)

BU/Segment:Data Management / Energy & Utilities, Travel & Transport

Location:London, United Kingdom (Flexible hybrid working, with time on client site as required)

Reports to:VP2 – Data Management Leader (IMU / SGU Interlock Lead)

Employment Type:Permanent

Summary of the role:

The SAVP – Data Management Engagement Lead is a client-facing delivery leadership role that combines leading the delivery of Data Management engagements with helping to establish EXL's Data Management presence in the Energy & Utilities and Travel & Transport sectors – a new growth area for the practice. Working under the direction of the Interlock Lead, this role leads assigned engagements or major workstreams from initiation through completion, manages engagement commercials with oversight from the Interlock Lead, and contributes sector knowledge, delivery credibility and reusable assets to the practice's entry into these markets.

This is a role for an experienced practitioner with genuine domain understanding of utilities, energy, or transport organisations, who can lead delivery teams on client site, build strong working relationships with client delivery stakeholders, and help shape the propositions and proof points the practice needs to win and grow in a sector where it is building its footprint. The role carries delivery and engagement-level financial responsibility on assigned engagements; commercial ownership, account strategy and sector P&L sit with the Interlock Lead.

As part of your duties, you will be responsible for:

50% Engagement Delivery Leadership

• Lead the delivery of assigned Data Management engagements or major workstreams from initiation through completion, on client site as required, in alignment with business requirements, project objectives, contracted deliverables and EXL methodologies.
• Manage the day-to-day engagement financials – budget tracking, invoicing inputs, provisions and forecasts – working with the Finance team monthly and with oversight and escalation to the Interlock Lead.
• Act as the senior EXL point of contact on the ground for assigned engagements, providing the first point of escalation for client delivery stakeholders.
• Assemble and manage the resources required to fulfil planned delivery to customer expectations, working with delivery enablement, resource management, and technical and competency leads.
• Manage project change requests and corrective actions on assigned engagements, raising commercial changes and material risks to the Interlock Lead for decision.
• Track and report engagement metrics that evidence delivery progress, quality and business value.
• Provide consistent, accurate and timely status reporting to project sponsors, stakeholders and the Interlock Lead, covering progress, risks, issues and action plans.

25% Sector & Proposition Development (under the direction of the Interlock Lead)

• Contribute sector knowledge and delivery insight to the development of Data Management propositions and go-to-market assets for the Energy & Utilities and Travel & Transport sectors, in line with priorities set by the Interlock Lead.
• Help build the practice's initial credentials in these sectors: case studies, proof points, demos and client-evidenced examples drawn from engagement delivery.
• Support the qualification of new opportunities in the sector and contribute delivery and domain input to proposals, RFI/RFP responses and statements of work led by Sales and the Interlock Lead.
• Participate in the practice’s interlock activities with IMU and SGU stakeholders relevant to the sector, including capability sessions and internal enablement.
• Monitor sector trends, regulatory drivers and client challenges in utilities, energy and transport, and share this insight with the practice to inform proposition development.

15% Client Relationship & Growth Support

• Build strong, trusted working relationships with client delivery and programme stakeholders on assigned engagements, ensuring clear and effective communication between all parties.
• Identify potential opportunities for extension or expansion within assigned engagements and flag these to the Interlock Lead and account leadership for qualification.
• Support the preparation and delivery of periodic delivery reviews within assigned accounts, evidencing the business value delivered through the engagement.
• Monitor client satisfaction on assigned engagements, proactively addressing delivery issues or concerns and escalating where appropriate.

5% Team Support & Development

• Provide day-to-day guidance, coaching and support to engagement team members.
• Provide feedback on engagement team performance to people managers and competency leads.
• Assist with interviewing candidates