Data Integrity Officer

Stoke-on-Trent; Stoke-on-Trent; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid and flexible working options

Local authority pension scheme

Professional development opportunities

Staff support and inclusion

Job summary

Stoke-on-Trent City Council seeks an experienced Data Integrity Officer to ensure robust data quality across the Housing Revenue Account (HRA) service and related housing systems within the Housing Regulation and Strategic Services framework.

The role provides strategic oversight, drives data governance and reconciliation, and informs policy through accurate reporting and insights for tenants and stakeholders.

Qualifications

• Strong understanding of the housing sector, including current legislation, policy, funding and local and national priorities.
• Experience with housing data, performance information and management systems, using insights to support service improvement and informed decision-making.
• Excellent research, analytical and reporting skills with ability to turn complex information into clear recommendations.
• Strong communicator with ability to build relationships across stakeholders and deliver results through teamwork and influence.

Responsibilities

• Lead and deliver strategic projects that improve the quality of housing, data and insight, helping to shape investment decisions and enhance services for tenants and leaseholders.
• Oversee the quality, accuracy and integrity of housing data across systems, identifying and resolving data issues where needed.
• Ensure data is consistent, well-managed, and fit for purpose through regular monitoring, analysis, and data cleansing activities.
• Produce and maintain accurate, accessible, and meaningful performance reports that support service improvement and informed decision-making.
• Provide leadership and direction for the delivery of the Data Quality Improvement Plan.
• Ensure strong governance and oversight of data-related projects, working with boards, steering groups, and formal decision-making processes to achieve successful outcomes.

Skills

Data governance

Analytical skills

Reporting skills

Stakeholder management

Tools

Housing data systems

Data quality tools

Job description

Directorate: Housing, Regeneration and Operations

Section: Housing Regulation and Strategic Services

Location: Civic Centre

Grade: Level 8 (Subject to Review)

Hours: 37 hours per week

This advert is open to both internal and externalapplicants.

Aboutus:

Weare a city of strengths, with a proud heritage and bright future. Working forStoke-on Trent City Council is more than just a job, it's about making,protecting and improving the services for the local population, reducinginequalities and improving independence for the people who live and work in thecity. And that's where you come in. We are always looking for people of thehighest calibre with skills, knowledge and experience to help us deliver ourcompelling vision.

Stoke-on-TrentCity Council's diverse and talented workforce is its greatest asset and mostvaluable resource. The skills, knowledge and experience of our c.4,600employees are essential to delivering our ambitions and vision for ourorganisation and Stoke-on-Trent. We want to be an employer that people areproud to work for, and where our staff are supported, developed and rewarded inan inclusive way that helps them to excel and to deliver the high-qualityservices that our residents need.

Stoke-on-TrentCity Council is seeking an experienced professional in the role of DataIntegrity Officer to ensure its landlord responsibilities within the HousingRegulatory Framework are fulfilled as regards to the Transparency, Influenceand Accountability standard.

Thisnew post will ensure robust data quality management across the Housing RevenueAccount (HRA) Service, aligned to Housing Ombudsman and regulatory standards,to direct strategic projects, systems, housing policy and strategy so that thecustomer experience is tailored to individual need.

Therole will ensure the consistent and accurate recording of housing data,including its maintenance and accessibility, so as to inform housing servicesthat are fit for purpose for the whole tenant population, including any bespokeneeds in respect of EDI requirements.

Thisarea of work forms a critical part of Stoke-on-Trent City Council's housingimprovement journey, providing assurance that the HRA is delivering qualityservices, in line best practice and statutory requirements.

Thisrole will be responsible for providing strategic oversight of data quality andintelligence across the HRA, both in respect of its assets and people, dealingwith data integrity and reconciliation issues between key housing systems andother data retention methods, providing assurance of the control of data acrossall housing systems, controlling input sources and undertaking consistencyanalysis, ensuring that customer experience is tailored to individual tenantand property needs for its c17,000 retained stock.

Thisis an exciting time to be embedding a brand-new role into a well- establishedhousing compliance team within Stoke-on-Trent City Council.

Proposed interview date 24 th September 2026

KeyResponsibilities:

Lead and deliver strategic projects that improve thequality of housing, data and insight, helping to shape investment decisions andenhance services for tenants and leaseholders

Oversee the quality, accuracy and integrity of housing dataacross systems, identifying and resolving data issues where needed

Ensure data is consistent, well-managed, and fit forpurpose through regular monitoring,analysis, and data cleansing activities

Produce and maintain accurate, accessible, and meaningfulperformance reports that support service improvement and informeddecision-making

Provide leadership and direction for the delivery of theData Quality Improvement Plan

Ensure strong governance and oversight of data-relatedprojects, working with boards, steering groups, and formal decision-makingprocesses to achieve successful outcomes

AboutYou:

You will have a strong understanding of the housing sector,including current legislation, policy, funding, and local and nationalpriorities

You'll be confident working with housing data, performanceinformation, and管理systems, using insights to support serviceimprovement and informed decision-making

We're looking for someone with excellent research,analytical, and reporting skills who can turn complex information into clearrecommendations

You'll be a strong communicator with the ability to buildpositive relationships across a wide range of stakeholders, solve problemseffectively, and develop practical solutions

As a collaborative team player, you'll work inclusivelywith colleagues and partners, building strong partnerships and deliveringresults through effective teamwork and influence

Whatwe offer:

Acompetitive salary based on your skills, experience and talent

Hybridand flexible working options

Anexcellent local authority benefits pension scheme

Professionaldevelopment through learning opportunities, regular training sessions andapprenticeship and management schemes

Further information on our Rewards and Benefits can befound here

Pre-EmploymentChecks:

• Right toWork in the UK
• Proof ofaddress
• Satisfactoryreferences
• OccupationalHealth Clearance
• Evidence ofprofessional qualifications or registrations
• DBS check atthe appropriate level (if applicable for the role)

The Council will not acceptany speculative CVs from employment agencies.

No agency terms andconditions accompanying any such CVs will be accepted by the Council.

Anyunsolicited information sent by an employment agency will be treated as theproperty of the Council.

Please notethat if an employee who iscurrently at risk of redundancy within theorganisation applies for this vacancy their application will receivepriority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council,we believe our strength comes from the diversity of our community, and we wantour workforce to reflect that. We welcome applications from individuals of allbackgrounds and experiences. We understand that some people, especially thosefrom underrepresented or marginalised backgrounds, may hesitate to apply ifthey don’t meet all the listed requirements. If this role interests you and youthink you could be a good fit, we encourage you to apply. We areproud of what makes each of us unique and are committed to creating a workplacewhere everyone feels included, can be themselves, and can succeed together.