Data & Insights Analyst

Mitie Group; Northampton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Salary Finance

Choices benefits platform

Additional annual leave options

Cycle-to-work scheme

Life cover

Job summary

Mitie Group is seeking a Contract Data & Insights Analyst to develop the contract’s data, reporting and analytical capability within Security Operations. You will transform complex operational data into trusted reporting, insights and decision support, integrating data across systems and driving automation and AI-enabled analytics.

The role focuses on accuracy, governance and scalable reporting to support operational and strategic decisions across the contract and client teams.

Qualifications

• Experience in a data, BI, performance, MI, or analytical role.
• Experience handling complex datasets from multiple sources and building data models.
• Experience in data validation, reconciliation, QA and resolving discrepancies.
• Excellent attention to detail and commitment to data accuracy.
• Working knowledge of SQL, relational data concepts, data governance and data lineage.
• Strong analytical and problem-solving skills to identify trends and exceptions.
• Ability to translate complex analysis into concise, actionable insight for diverse audiences.
• Strong stakeholder-management skills and confidence in challenging figures.

Responsibilities

• Develop and maintain trusted reporting and MI across the contract.
• Validate, reconcile and QA key datasets, KPIs, dashboards and outputs.
• Ensure reporting uses accurate source data, consistent definitions and documented methodologies.
• Identify data-quality issues and work with stakeholders to improve data capture at source.
• Develop and maintain Power BI dashboards and visualisations using Power Query and DAX.
• Consolidate information from multiple systems to create a unified performance view.
• Analyze trends, risks, and performance issues to support decisions.
• Support scalable data models, reporting frameworks and automated processes.
• Translate stakeholder requirements into effective analytical solutions and explain data sources and limitations.

Skills

Power BI

Power Query

DAX

SQL

Data modeling

Data governance

Data validation

Tools

Microsoft Fabric

Azure

Job description

Job Overview

We are looking for a highly capable and commercially minded Contract Data & Insights Analyst to join our Security Operations team.

Better places, thriving communities.

This is an opportunity to play a key role in developing the contract’s data, reporting and analytical capability. Working across Security Operations and the wider contract, you will transform complex operational data into trusted reporting, meaningful insight and effective decision support.

You will work with a broad range of information covering crime, incidents, fraud, colleague safety, operational performance, resourcing, financial performance and service delivery. A central focus will be ensuring the client and operational teams can have confidence in the accuracy, integrity and consistency of the data and reporting used to make decisions.

The role also offers the opportunity to help shape future capabilities, including greater automation, advanced analytics, forecasting and responsible use of AI-enabled solutions.

Main Duties

• Develop and maintain trusted reporting and management information across the contract.
• Validate, reconcile and quality assure key datasets, KPIs, dashboards and reporting outputs.
• Ensure reporting uses accurate source data, consistent definitions and clearly documented methodologies.
• Identify data-quality issues, investigate root causes and work with stakeholders to improve data capture at source.
• Develop and maintain Power BI dashboards, reports and visualisations using Power Query and DAX.
• Bring together information from multiple systems and data sources to create a consistent view of performance.
• Analyse trends, risks, patterns, anomalies and performance issues to support operational and strategic decisions.
• Support the development of scalable data models, reporting frameworks and automated validation and reporting processes.
• Translate stakeholder requirements into effective analytical solutions and clearly explain the source, definition and limitations of reported information.
• Help drive continuous improvement in data governance, reporting, automation and analytical capability.

What we are looking for

Essential Skills And Experience

• Experience in a data, business intelligence, performance, management information or analytical role.
• Experience working with complex datasets from multiple sources and developing effective data models.
• Experience of data validation, reconciliation, quality assurance and resolving data discrepancies.
• Excellent attention to detail and a demonstrable commitment to data accuracy.
• Working knowledge of SQL, relational data concepts, data governance and data lineage.
• Strong analytical and problem-solving skills, with the ability to identify meaningful trends and exceptions.
• Ability to translate complex analysis into concise, actionable insight for technical and non-technical audiences.
• Strong communication and stakeholder-management skills, including confidence challenging figures and methodologies where appropriate.

Desirable Skills And Experience

• Strong Power BI capability, including Power Query and DAX.
• Microsoft Fabric or Microsoft Azure data technologies.
• Power Automate, Python, APIs or wider data-integration experience.
• ETL, data transformation or data-warehousing knowledge.
• Predictive analytics, forecasting, anomaly detection or geospatial analysis.
• AI-enabled analytics and automation.
• Experience working with crime, security, risk, incident, workforce or operational-performance data.

Why This Role Matters

Accuracy and trust in reporting are fundamental to this role. You will help ensure that operational teams, contract leadership and the client can rely on the information used to make important decisions. Beyond reporting what has happened, you will help explain why it has happened, what it means, and where action may be required.

As the contract’s analytical capability evolves, you will contribute to more advanced approaches to integration, automation, forecasting, and data-led decision-making.

Success in the Role

• Accurate, consistent and reliable reporting supported by clear validation controls.
• Improved data quality, governance, documentation and traceability.
• Meaningful insight that supports operational and strategic decisions.
• Reduced manual reporting through controlled and sustainable automation.
• Increased client and stakeholder confidence in contract data and reporting.
• Continued development of the contract’s analytical capability without compromising accuracy or governance.

Benefits

• Our market-leading offering provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household.
• So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.
• You might choose to purchase up to five extra days’ holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
• There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people.
• Progressing your career is therefore a top priority for us.
• We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
• Since 1987, Mitie’s 84,000 employees have been maintaining companies globally.
• We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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