Data Insight Specialist: Complaints & Dashboards

Severn Trent Water; Coventry; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Volunteer days

Job summary

Severn Trent Water is recruiting a Data Specialist to join the Executive Complaints Team on a 12-month fixed-term contract. Based in our region with travel to Coventry Head Office, you will build a central data hub and deliver actionable insights.

The role demands advanced SQL, Power BI dashboarding, and strong data stewardship to inform decision-making. You will translate complex data into clear narratives for stakeholders, maintain data quality, and support continuous improvement of complaint

Qualifications

• Experience writing SQL queries to extract, join, and analyze data from multiple datasets.
• Experience designing and building dashboards in Power BI, from requirement gathering to insight delivery.
• Ability to structure, cleanse, and maintain high-quality datasets.
• Strong attention to detail and commitment to data accuracy and integrity.
• Ability to communicate complex data clearly to a range of stakeholders.
• Experience working in a performance, reporting, or data-driven environment.
• Root cause analysis and identifying trends to drive actions.

Responsibilities

• Build a central data hub from multiple systems for accessible insights.
• Create bite-sized visual updates and actions for all audiences up to STEC.
• Analyse complaints data to identify patterns and priorities for improvement.

Skills

SQL queries

Power BI dashboards

Data cleansing

Data integrity

Stakeholder communication

CRM systems

Root Cause Analysis

Tools

Power BI

SQL

CRM systems

Job description

Severn Trent Water is recruiting a Data Specialist to join the Executive Complaints Team on a 12-month fixed-term contract. Based in our region with travel to Coventry Head Office, you will build a central data hub and deliver actionable insights.

The role demands advanced SQL, Power BI dashboarding, and strong data stewardship to inform decision-making. You will translate complex data into clear narratives for stakeholders, maintain data quality, and support continuous improvement of complaint