Data Insight Analyst

Crisis; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Travel season ticket loan

Cycle to work scheme

Tenant deposit loan

Pension scheme 8.5%

28 days annual leave (pro rata) + 10追加

Flexible working hours 10am-4pm

Wellbeing leave

Job summary

Crisis, the national charity for people experiencing homelessness, is seeking a Data Insight Analyst in our London office with flexible hybrid working. You will transform data into meaningful insights, build datasets with SQL, and create Power BI dashboards to support decision making across the organisation.

You will work on fundraising analysis, supporter segmentation, income attribution and client services reporting, presenting clear recommendations to non-technical audiences while

Qualifications

• Significant analytical experience turning data into actionable recommendations.
• Strong SQL skills.
• Experience creating dashboards to track metrics using Power BI.
• Strong communication and stakeholder management with non-technical audiences.
• Experience with charity service delivery, fundraising, public engagement and impact evaluation.
• Experience with Azure SQL Database, Microsoft Dynamics, customer analysis, digital analytics, Python or data science would be advantageous.

Responsibilities

• Own end-to-end analytical process from data to insights.
• Build datasets using SQL and develop Power BI dashboards.
• Present recommendations to stakeholders.
• Support fundraising campaign analysis and impact evaluation.

Skills

SQL

Power BI

Data analysis

Stakeholder management

Charity sector knowledge

Tools

Azure SQL Database

Microsoft Dynamics

Python

Job description

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in our London office, E1. We are open to a range of flexible working options with one day in the office a week minimum, in line with Crisis' Hybrid Working Policy.

Contract: Permanent

About the role

As a Data Insight Analyst, you’ll play an important role in helping Crisis turn its ambition to end homelessness into action. By transforming data into meaningful insight, you’ll support decision-making across the organisation, helping colleagues understand our impact, improve services for our members and maximise the resources available to tackle homelessness.

You’ll own the end-to-end analytical process, from building datasets using SQL to developing Power BI dashboards and presenting your recommendations. Working across a varied portfolio of projects, including fundraising campaign analysis, supporter segmentation, income attribution and client services reporting, you’ll help strengthen how Crisis uses data and evidence to measure progress, improve performance and deliver its ten-year strategy.

About you

To be successful in this role, you will have:

• Significant analytical experience, with the ability to turn complex data into clear, impactful recommendations.

• Strong SQL skills.

• Experience creating dashboards to track metrics and visualise insights, ideally using Power BI.

• Strong communication and stakeholder management skills, with the ability to present complex information to non-technical audiences.

• Working knowledge of charity service delivery, fundraising and commercial activity, public engagement and/or impact evaluation.

• Experience with Azure SQL Database, Microsoft Dynamics, customer analysis, digital analytics, Python, or data science techniques would be advantageous.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.

• Pension scheme with an employer contribution of 8.5%

• 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm

• Wellbeing Leave to be used flexibly

• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

For more information about our work please visit

https://www.crisis.org.uk/about-us/

To see our work in action please visit:

youtube.com/user/crisishomelessness

https://x.com/crisis_uk

www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094