Data Governance Manager

Serco; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as a Data Governance Manager, where you will lead the development of data governance frameworks ensuring compliance with GDPR and CCPA. This role is pivotal in enhancing data privacy and security across a global landscape, providing strategic oversight and guidance in data management. You will collaborate with diverse teams to implement best practices and drive initiatives that improve data quality and trustworthiness. Embrace the opportunity to make a significant impact in a company dedicated to public service and innovation, while enjoying a supportive and inclusive work culture.

Benefits

Company car

Life assurance

Up to 6% contributory pension

25 days annual leave plus bank holidays

Annual leave purchase scheme

Health and wellbeing support

Comprehensive career development opportunities

Safe, inclusive, and supportive culture

Diversity and inclusion initiatives

Qualifications

• Strong knowledge of data governance frameworks and compliance policies.
• Experience in leading data governance initiatives and programs.

Responsibilities

• Lead the development and management of data governance frameworks.
• Support data strategy execution and provide internal support to data owners.

Skills

Data Governance

Data Management

Stakeholder Management

Risk Management

Data Quality Assurance

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Bachelor’s degree in Statistics

Tools

Microsoft Purview

Boomi Enterprise Data Catalog

Informatica Axon

Collibra

Alation

Job description

Join Serco’s UK & Europe division as a Data Governance Manager to provide strategic oversight, leadership, and guidance in all aspects of data governance and data management. As a Data Governance Manager, you'll play a pivotal role in upholding and advancing Serco UK&E's commitment to data privacy, security, and compliance. Your expertise will be instrumental in developing, implementing, and managing the data governance framework, policies, and standards to ensure compliance with regulatory requirements like GDPR and CCPA. Your work will have a global impact as you develop and execute the Data Governance framework and standards for Serco UK&E, with an eye toward their applicability across Serco Divisions worldwide.

Serco is a global leader in public services, known for delivering essential solutions that make a real difference in people’s lives. Joining Serco means being part of a forward-thinking organisation that values innovation, collaboration, and customer-centricity.

Main responsibilities of the role:

• Lead the development, implementation and management of the data governance framework, policies, and standards, to ensure data privacy, security, and compliance with relevant regulatory requirements, such as GDPR and CCPA.
• Develop & execute the Data Governance framework and standard for Serco UK&E, with a view to global applicability across Serco Divisions.
• Support Data strategy execution and work with other functional and divisional colleagues to execute the Serco UK&Es Data Strategy.
• Provide internal support to data owners and stewards to implement data governance practices within their domain areas.
• Implement and establish wider data management competencies within the organisation (such as data quality assurance, metadata management, master data management and development of data standards).
• Support data risk owners in understanding and managing the organisational data risks and issues, and co-ordinate with data owners, General Counsel, Chief Information Security Officers and other stakeholders to accept and/or resolve them.
• Work with the learning team and the business to develop and maintain training and guidance relating to data governance.
• Identify opportunities and make recommendations to improve the quality and trustworthiness of data throughout the organisation.

What you’ll need:

• Bachelor’s degree in Engineering, Computer Science, Mathematics, Statistics, or a related field.
• Strong knowledge of Data Governance and Management best practices.
• Ability to understand and identify business requirements and use cases for data governance.
• Strong knowledge of data governance frameworks and best practice.
• Good understanding of regulatory and compliance data policies.
• Excellent stakeholder management and influencing skills.
• Knowledge of risk management principles and appropriate levels of control.
• Experience of leading on data governance initiatives.
• Good understanding of data management concepts such as data cataloguing, business glossaries, and data quality measures.
• Experience in implementing or maintaining a company-wide data governance programme.
• Experience of governance tools e.g., Microsoft Purview, and Boomi Enterprise Data Catalog products, Informatica Axon, EDC, IDQ or similar glossary, data lineage and cataloguing tools e.g., Collibra or Alation.
• Experience working in a complex, public sector and global environment with the ability to adapt to changing priorities and business needs.
• Must be able to achieve SC clearance upon appointment.

What we offer:

• Company car.
• Life assurance.
• Up to 6% contributory pension.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.