Data, Evaluation & Reporting Officer (Experts at Hand)

We Do Social Work; City Of London; On-site; GBP 42,000 - 60,000; Full time

Job summary

We Do Social Work is seeking a proactive Data, Evaluation and Reporting Officer to lead data collection, analysis and reporting for the Experts at Hand (EAH) programme within the SEND Service in London. You will develop and maintain a meaningful dashboard, track outcomes and present findings to senior leaders and governance boards.

You will work closely with the Programme Lead, SEND Improvement Lead and partners to ensure accurate data returns, timely evaluations and evidence-based

Qualifications

• Experience of managing data, tracking systems and reporting processes.
• Experience of managing evaluations, surveys or feedback processes, including chasing and analysing responses.
• Confident use of spreadsheets, performance reporting systems and dashboard tools.
• Strong analytical skills and the ability to interpret quantitative and qualitative information.
• Excellent written and verbal communication skills, including experience of presenting information.
• Ability to manage competing deadlines, work independently and take ownership of responsibilities.
• Experience of working collaboratively with internal colleagues, external partners and stakeholders.
• Understanding of GDPR, confidentiality and information governance.
• Knowledge or understanding of SEND services and the importance of evidence-based decision-making.
• Ability to identify problems, investigate data issues and recommend practical solutions.

Responsibilities

• Leading the collection, tracking and analysis of EAH programme data, ensuring information is accurate and up to date.
• Managing the evaluation process, including issuing surveys, monitoring responses, chasing outstanding returns and analysing feedback.
• Working with MIME Consulting and colleagues to ensure accurate data returns and the effective development of the EAH dashboard.
• Developing and maintaining robust tracking systems for programme activity, outcomes, performance, risks and actions.
• Producing high-quality reports, dashboard updates, briefings and performance summaries for senior leaders and governance boards.
• Presenting data and evaluation findings confidently, explaining trends, identifying risks and highlighting areas requiring action.
• Using quantitative and qualitative information to demonstrate programme impact and identify opportunities for service improvement.
• Proactively working with colleagues and partners to improve data quality and secure timely, complete information.
• Supporting the wider SEND improvement agenda through reliable evidence, analysis and reporting.

Skills

Data management

Evaluation & surveys

Dashboard tools

Analytical thinking

Communication skills

Time management

Stakeholder engagement

GDPR & information governance

SEND services knowledge

Problem solving

Collaboration

Education

GCSE English & Maths

A‑Level Maths

Excel / Power BI qualifications

Tools

Excel

Power BI

Job description

Data, Evaluation and Reporting Officer – Experts at Hand (EAH)

Service: SEN and Curriculum Inclusion

Team: SEND Service

Reports to: SEND Improvement Lead

Help us make a difference through data, insight and improvement

Are you an analytical and organised professional who enjoys turning complex information into meaningful insight? Do you have the confidence to work with a range of colleagues and partners, challenge data where necessary and help services make better, evidence-based decisions?

We are looking for a proactive Data, Evaluation and Reporting Officer to play a key role in supporting our Experts at Hand (EAH) programme.

This is an exciting opportunity to take ownership of the programme's data, evaluation and reporting function, ensuring that information is accurate, meaningful and used to demonstrate impact, inform decision-making and drive continuous improvement across SEND services.

About the role

As our Data, Evaluation and Reporting Officer, you will lead the collection, monitoring, analysis and reporting of EAH programme data. You will ensure evaluations are issued, followed up and analysed, helping us understand the impact of the programme and identify opportunities to improve the support we provide.

Working closely with the EAH Programme Lead, SEND Improvement Lead, internal colleagues and external partners, including MIME Consulting, you will help develop and maintain a meaningful programme dashboard that provides a clear picture of activity, outcomes, performance and areas for improvement.

You will also have the opportunity to present findings and key messages to senior leaders and programme governance boards, translating complex information into clear, accessible insights that support effective decision-making.

What you'll be doing

• Leading the collection, tracking and analysis of EAH programme data, ensuring information is accurate and up to date.
• Managing the evaluation process, including issuing surveys, monitoring responses, chasing outstanding returns and analysing feedback.
• Working with MIME Consulting and colleagues to ensure accurate data returns and the effective development of the EAH dashboard.
• Developing and maintaining robust tracking systems for programme activity, outcomes, performance, risks and actions.
• Producing high-quality reports, dashboard updates, briefings and performance summaries for senior leaders and governance boards.
• Presenting data and evaluation findings confidently, explaining trends, identifying risks and highlighting areas requiring action.
• Using quantitative and qualitative information to demonstrate programme impact and identify opportunities for service improvement.
• Proactively working with colleagues and partners to improve data quality and secure timely, complete information.
• Supporting the wider SEND improvement agenda through reliable evidence, analysis and reporting.

About you

You will be a confident and capable data professional with experience of managing information, developing tracking systems and producing meaningful reports. You will have strong analytical skills and the ability to interpret data, identify trends and explain what the findings mean for service delivery and improvement.

You will be highly organised, comfortable managing competing priorities and confident in following up outstanding information. You will also have the professional confidence to challenge incomplete or inconsistent returns and work constructively with colleagues to resolve issues.

Excellent communication skills are essential, as you will need to present information clearly to a range of audiences, including senior leaders, external partners and programme boards.

An understanding of SEND services, local authority governance and the importance of reliable data in demonstrating service impact would be particularly valuable.

What we're looking for

Essential experience, skills and knowledge:

• Experience of managing data, tracking systems and reporting processes.
• Experience of managing evaluations, surveys or feedback processes, including chasing and analysing responses.
• Confident use of spreadsheets, performance reporting systems and dashboard tools.
• Strong analytical skills and the ability to interpret quantitative and qualitative information.
• Excellent written and verbal communication skills, including experience of presenting information.
• The ability to manage competing deadlines, work independently and take ownership of responsibilities.
• Experience of working collaboratively with internal colleagues, external partners and stakeholders.
• An understanding of GDPR, confidentiality and information governance.
• Knowledge or understanding of SEND services and the importance of evidence-based decision-making.
• The ability to identify problems, investigate data issues and recommend practical solutions.

Qualifications:

• GCSE English and Maths (grades A*–C or equivalent) – essential.
• A-Level Maths – desirable.
• Data-related qualifications, such as Excel or Power BI – desirable.
• Experience working within education, SEND or autism services would also be beneficial.

Why join us?

This is an opportunity to take on a visible and influential role within an important SEND improvement programme. Your work will help ensure that the Experts at Hand programme has the reliable evidence and insight it needs to demonstrate its impact, strengthen accountability and shape future service development.

You will work alongside committed colleagues and partners, contributing directly to the continuous improvement of services for children and young people with special educational needs and disabilities.

If you are passionate about using data to make a difference, we would love to hear from you