Data Entry Team Lead – AI-Driven Oversight and Training

HR GO Group; Ashford; On-site; GBP 20,000 - 29,000; Part time

Job summary

HRGO Recruitment are recruiting for a Data Entry Supervisor to join a busy Port Health team based in Ashford, Kent. The role involves supervising a team of six Data Entry Assistants and overseeing the processing of goods entering the UK.

You will check documents, handle AI-assisted checks, maintain records in Excel and other systems, and provide coaching. The position is 14 hours per week, Tuesday to Friday evenings, on a 6‑month temporary contract starting end of October.

Qualifications

• Previous supervisory or team management experience.
• Strong administration, data entry or customer service experience.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Office, particularly Excel.
• Comfortable learning and working across multiple IT systems.
• Experience training or coaching team members.
• Strong communication and problem-solving skills.
• Able to make decisions independently and work effectively under pressure.

Responsibilities

• Supervising and managing a team of six Data Entry Assistants.
• Allocating workloads and ensuring work is completed accurately and on time.
• Processing and charging low and medium-risk consignments entering the UK.
• Completing and overseeing online document checks.
• Using an AI system to assist with checks and manually reviewing discrepancies.
• Auditing team members' work to ensure accuracy and compliance.
• Providing training, coaching and ongoing support to the team.
• Conducting 1-2-1s and supporting performance management where required.
• Handling more complex customer or agent enquiries and resolving issues.
• Updating working practices and processes where required.
• Using Excel and internal systems to maintain accurate records.
• Supporting and deputising for senior team members when required.

Skills

Team supervision

Data entry

Excel

IT systems

Training/coaching

Attention to detail

Communication skills

Problem solving

Education

A Level or NVQ Level 3 in Customer Service or Administration

Tools

Excel

Microsoft Office

AI system

Job description

HRGO Recruitment are recruiting for a Data Entry Supervisor to join a busy Port Health team based in Ashford, Kent. The role involves supervising a team of six Data Entry Assistants and overseeing the processing of goods entering the UK.

You will check documents, handle AI-assisted checks, maintain records in Excel and other systems, and provide coaching. The position is 14 hours per week, Tuesday to Friday evenings, on a 6‑month temporary contract starting end of October.