Data Entry / Front Desk Clerk

Modern Government Solutions; Holywell Row; On-site; GBP 22,000 - 28,000; Full time

Job summary

Modern Government Solutions is seeking a Data Entry / Front Desk Clerk for the Transition Assistance Program at RAF Mildenhall. This vital role involves greeting visitors, managing appointment schedules, and maintaining accurate data records to support military families during transitions. The ideal candidate will possess strong customer service skills and a keen attention to detail.

Qualifications

• Must be a United States citizen and eligible for a DoD Common Access Card.
• 3-5 years of relevant work history sought.
• 1+ years experience in data entry or administrative roles required.

Responsibilities

• Serve as front desk reception, greeting visitors and answering calls.
• Schedule appointments and classes for M&FRC clients.
• Enter and maintain data using the AFFIRST system.

Skills

Customer Service

Interpersonal Skills

Data Entry

Organizational Skills

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

TITLE: TAP Data Entry / Front Desk Clerk

LOCATION: Bury St. Edmunds IP28 8FU; RAF Mildenhall

EMPLOYMENT TYPE: Full-time, On-site

POSITION SUMMARY

Modern Government Solutions (MGS) is seeking a detail-oriented Data Entry / Front Desk Clerk to support the Transition Assistance Program (TAP) at the Military & Family Readiness Center (M&FRC) located on RAF Mildenhall, UK. This non-personal service role requires exceptional administrative, customer service, and organizational skills. The ideal candidate will be the first point of contact for visitors and callers, while maintaining accurate data records in support of separating service members and their families.

This role is vital to ensuring smooth day-to-day operations for the M&FRC and contributes directly to the success of the TAP program, which is mandated by Congress and essential to military transition readiness.

RESPONSIBILITIES (not limited to):

• Serve as front desk reception for the M&FRC, greeting visitors and answering incoming calls.
• Direct clients to appropriate M&FRC program managers and provide general TAP process information.
• Schedule appointments and classes for M&FRC clients.
• Provide administrative support for the TAP program and maintain required documentation.
• Track TAP services and update internal records accordingly.
• Enter and maintain data using the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system (training will be provided).
• Refer service members and families to the TAP Program Manager for in-depth guidance beyond initial intake.
• Ensure sensitive information is managed in accordance with security and data integrity standards.

REQUIRED SKILLS AND QUALIFICATIONS

• Must be a United States citizen.
• Must be local or willing to relocate to the United Kingdom.
• Must be eligible to obtain and maintain a Department of Defense (DoD) Common Access Card (CAC).
• High school diploma or equivalent.
• 3-5 years of relevant work history.
• 1+ years of experience in data entry, reception, or administrative roles.
• Strong customer service and interpersonal skills, especially in a diverse environment.
• Proficient in verbal and written English; able to communicate clearly with clients and staff.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to quickly adapt to new software systems and data platforms.
• Understanding of military culture, protocol, and chain of command.

PREFERRED SKILLS AND QUALIFICATIONS

• Prior experience in military family readiness programs or similar support environments is highly desirable.

APPLICATION REQUIREMENTS

Applicants must submit a resume that includes:

• Full name and contact information.
• At least two professional references with current contact details.

ABOUT US

At MGS, we believe a people-first culture corresponds to organizational success through a commitment to excellence, integrity, inclusion, and an attitude that welcomes challenges meets demands, sustains growth, and drives innovation. We provide expert mission-first technical and programmatic services and solutions for the US intelligence community, the US Department of Defense, and other governmental agencies. We create people-first organizational cultures where employees feel needed in the system, not a system that needs employees. We provide you with long-term career opportunities centrally focused on our core value system: inclusion, integrity, and a commitment to excellence.

MGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.