Data-Driven Customer Performance Analyst

Entrust Corporation; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Career Growth

Flexibility

Collaboration

Job summary

Entrust is seeking a Customer Performance Analyst to ensure product performance excellence for customers worldwide. You will analyze performance data, identify trends, and provide data-driven recommendations while collaborating with engineering, product, and support teams.

The role emphasizes ownership of investigations, proactive problem solving, and clear communication with customers to improve outcomes.

Qualifications

• Strong analytic mindset with the ability to derive insights from complex data.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts to diverse audiences.
• Experience with BI tools and data visualization is a plus.

Responsibilities

• Develop a deep understanding of Entrust products and performance metrics.
• Analyze customer performance data to identify trends, opportunities, and risks.
• Provide evidence-based recommendations to help customers achieve objectives.
• Build strong relationships with customers through clear, timely, and empathetic communication.
• Investigate large datasets to uncover actionable insights and translate problems into analyses.
• Identify root causes and drive investigations through to resolution.

Skills

Analytical skills

Data analysis

Communication

Problem solving

Cross-functional collaboration

Time management

Education

Bachelor's degree in STEM

Tools

Looker

SQL

Excel

Google Sheets

Job description

Entrust is seeking a Customer Performance Analyst to ensure product performance excellence for customers worldwide. You will analyze performance data, identify trends, and provide data-driven recommendations while collaborating with engineering, product, and support teams.

The role emphasizes ownership of investigations, proactive problem solving, and clear communication with customers to improve outcomes.